Address: L10 Southampton Road Swan Shopping Centre, Eastleigh, SO50 5SF, United Kingdom
Phone: +442380018336
Rating: 4.1
based on 204 reviews.
Staff and Service
Pros:
"The staff are brilliant- friendly & welcoming, superb party hosts too."
"Tamia, Steph, Abbie and Chloé always delivered with energy and warm welcomes."
"The staff are always friendly and helpful too."
"Lovely friendly atmosphere and nice happy and friendly staff."
"The two staff members Crazi Chloe & Kayleigh went above and beyond expectations to provided entertainment and food for our daughter and all her party guests."
"I’d like to personally thank Shane for all his help today when my stepdaughter became poorly."
"Special mention to Shane and Keely as they are both lovely and always so helpful and chatty."
Cons:
"Staff was young and inexperienced."
"The staff are not interested, the guy on the tea/good counter appeared to not even be bothered to speak."
"Rude woman on reception, totally ignored us and was too busy on the computer in front of her, not even an acknowledgement."
"Staff not very helpful as well and short staffed."
"It's run by really young ppl who spend more time on their phone then cleaning up the place."
"Baby soft play area interactive was not working. To top it off staff members talking amongst themselves about hating having to clean up after children."
"On arrival there was a queue which we weren't expecting considering we booked a party and got there as per there instructions."
Cleanliness and Maintenance
Pros:
"Food and drinks are always exceptional, place is very clean unlike most soft play areas in Southampton!"
"The place was really clean & a safe secure environment."
"Everything looked clean and staff were quick to clean tables etc."
"I am quite cleanliness conscious and noticed that it was mostly pretty nice and clean everywhere."
"Facilities were clean and all in good repair."
"Really nice, big clean softplay."
"It's clean, the staff are friendly and always smiling."
Cons:
"Carpets really dirty all around in there."
"Absolutely filthy dirty, didn't want to take our shoes off the carpet was so stained."
"Very dirty. Last time we went there was very quite was 3x members of staff and friends of the staff there having fun and no consideration of a customers."
"It didn't look clean and genuinely run down."
"The mats in the ball pit had a large gap that I ended up falling over twice!"
"The sensory bit was rubbish, bubble machine was off guessing it was broken the light up mirror had the LED strips hanging off and the big light up piano on the wall doesn’t even work."
"The climbing wall is no longer working and was told it hasn't been for a long time."
Value for Money
Pros:
"Food was nice and reasonably priced."
"We have annual memberships which are definitely worth the money with the amount of time we spend there."
"Memberships are very affordable, free WiFi and nice food & drinks make this a wonderful place to meet up with friends."
"The annual pass membership is great value for money."
"Reasonably priced. We opt for the annual pass which saves you money the more you visit."
"It’s cheaper to buy a membership which is £6.25 a month per child."
"Had a great day with 3 girls that I childmind and with a fantastic rate of £3 per child on a childminders rate made everything affordable."
Cons:
"Expensive, 1 child two adult 18 pound."
"Shocking!!! Over 14 pounds for one child!"
"The price compared to other play areas in the area is almost double as they charge for adults!"
"Plus £7.50 for a 1 year old that can barely walk shameful money grabbing company."
"Very expensive. £12 for 2 adults and 1 child to attend."
"Be prepared to take out a second mortgage. £29 for 3 kids & 2 adults."
"It's much more expensive than other soft plays in the area: £18 for an adult, a 6 year old and a 1 year old."
Facilities and Entertainment
Pros:
"We love coming up from Portsmouth to play here as is always a great atmosphere and so much fun."
"The children from our local primary school think Partyman is the best place in all of Eastleigh!"
"Amazing party!!! It was our daughters 4th Birthday party... Totally stress free for us."
"The party included face painting and an in-house disco. I was very impressed and completely satisfied with the service."
"A nice place for kids playing.. more than 4 levels of play area but really safe for kids."
"The kids had an amazing time and the best thing is they all have stories to tell about it so it's really given something more to talk about which has been wonderful."
"The equipment is great and it's by far the largest soft play that we've found in the area."
Cons:
"Downside is a majority of Parents tend not to watch their children on the frame."
"Most of the interactive objects in the softplay were not working."
"Stuff still off limits such as ball pits and the tea cups not open."
"Tea cups never open if they do it's for like 20 mins... isn't very clean."
"The play air guns are all broken along with the other ball air machines."
"Air guns that shoot out the balls wasn't on."
"The place is well run down with cobwebs and baby sick in the play area!"