Xercise4Less Hounslow Gym Reviews Summary

Customer Service

Pros:

• "A great place to work out very I would just like to thank Gintaras Rukuiza for the very professional helpful supportive service he's a very genuine guy thank you exercise4less for hiring such a wonderful guy I'll b back definitely thanks again."
• "I like the gym itself and the on-site staff are all really nice and professional."
• "I love dis gym Only cuz of 1 of ur instructor called SUNNY."
• "Sunny made me feel like Im in early 20s TWENTYs he gave me so much Strength."
• "Im extremely thankful 2 Yogesh cuz of him I & other members feel Protective."
• "I recommend the classes by Sunny especially."
• "I wud highly recommend this gym all instructors r fully qualified specially SUNNY."

Cons:

• "Been trying to cancel my membership. It's an incredibly long process having to deal with two different companies back and forth."
• "Poor management in Health and Safety, I almost had a big accident last Saturday."
• "It says 13 to 15 can join but occupied by an adult but I go there and say pay £5."
• "I was billed for £75."
• "Now they want me to pay 70£ from Harlands."
• "It’s the worst gym ever the manager is the most racist person I have ever seen in my life."
• "Racist manager. Refused to sell me a membership essentially because I am white."

Facilities & Equipment

Pros:

• "The services they offer are truly amazing for the price."
• "It's not too fancy, but you're getting more than you're paying for."
• "Machines were all well maintained and functional."
• "Great free weights area, loads of cardio machines and weight machines."
• "The only good thing: is clean .."
• "Clean gym, only issue is members don’t put their weights back but that’s not the gyms fault."
• "Mens locker room clean."

Cons:

• "Most of the machines are out of service CONSTANTLY!"
• "Water comes out the fountain warm… it’s never cold!"
• "The mats are in awful condition, don’t like to touch them."
• "The hot water didn't work in the showers, the shower has moldy walls."
• "Very poor conditioned exercise equipment and unhygienic changing rooms."
• "One of the Water fountains have been broken for almost 6 months."
• "The faulty machines take ages to fix so you need to be patient."

Value for Money

Pros:

• "It's a budget gym so at that price you can't go wrong."
• "Cheap and lively, a spacious fitness club with an impressive choice of machines."
• "Great monthly price, free parking (although it can fill up at times)."
• "It’s bigger than it Looks, it has many classes with good trainers."
• "For the monthly membership of 9.99 it is very good value."
• "The proof it's good for a monthly contact; about £10 or so."
• "Vary good and massive gym at a vary reasonable price."

Cons:

• "I HAVE BEEN CHARGED 25 POUNDS ADMIN FEE FOR NOTHING."
• "They seriously need to read what they put on their websites."
• "Twice they've been charging me long after I’ve cancelled the membership."
• "cancelling membership even it is last month of contract is nightmare."
• "The price went up to £20 a month now."
• "They added £2 to each member WITHOUT our agreement."
• "Worst gym ever they dont tell you its a contract rather if you want to leave they charge 114 pounds."

Parking & Accessibility

Pros:

• "If you know of a bunch of people who are looking for a gym (talk to the people inside as there is a deal on at times where if you get 5 of your friends to join up then you get free gym for a year!!)"
• "The location is really good and the biggest bonus point is that it has a free car park for its customers which most gyms don't have in Hounslow."

Cons:

• "One of the problems we customer face is the parking outside the Hounslow branch, it is extremely limited and should be expanded."
• "The car park is full of potholes… parking is poor."
• "Very bad parking facilities."
• "Car park in very bad conditions and hasn’t got enough lighting."
• "Havnt been able to use this gym at all, on the times I have gone there is no parking spaces."