Vets Now Newport Reviews Summary

Emergency Care

Pros:

• "We were seen promptly, and treated with courtesy by all staff."
• "Thanks to their amazing effort, my cat was stable to be transported."
• "The staff at Vets Now were incredible. Calm, collected, professional and above all, kind."
• "We have been greeted and dealt with almost immediately."
• "Service was fantastic. My cat was taken into triage within minutes of arriving."
• "My dog received the life-saving care he needed."
• "Arrived at 19.10 left at 01.00 charged £320 that was for an unsuccessful examination and 3 injections."
• "The fact that Bonnie recovered from the serious condition she was in is the proof of that."

Cons:

• "The bill was huge, over £3k for 24h care."
• "However, what didn't feel quite right was the frequent conversations about the costs."
• "Firstly I would like to say how pleased we were with the vet and nurses (the only reason they are getting 2 stars) however the standard £260 odd consultation fee is absolutely disgusting and day light robbery!"
• "The admin team seemed more focused on chasing the £25 admin fee."
• "We had to wait for over an hour with minimal feedback about waiting times."
• "Unfortunately my dogs eye had ruptured and which meant our only option was emergency surgery to remove the eye."
• "After a very traumatising experience with my cat I had to take him to vets-now as an emergency case."
• "This is a very sad review to be writing, but I felt I had to."

Staff Professionalism and Empathy

Pros:

• "Immediate attention given to my poorly cat, vet was thorough and explained everything."
• "Bianca, the vet who met us couldn’t have been more helpful."
• "The vet was very attentive, aided my cat who was very unwell."
• "I phoned vets now because our cat Nahla came home with a large wound on her hind leg."
• "We had to rush our Whippet to Vets Now out of hours as she was struggling to deliver her pup."
• "Everyone was understanding and took great care of Bauer our cat."
• "All the staff were extremely compassionate, and helpful, at a very difficult time."
• "The receptionist was friendly and very helpful."

Cons:

• "However I have been contacted twice over my use of the service."
• "The vet referred to the dog by a different name even when I told her his correct name."
• "To be honest not very good we went in as an emergency and was charge 275 for a check."
• "The place was heaving, people waiting in cars etc and we kept getting bumped down the list."
• "The vet who dealt with us at the very end said to go home and grieve and we will call in a few days to discuss options regarding the cremation etc."
• "I can’t complain about the care my girl received but the compassion at this vet is non existent."
• "Not a great company to work for! Back in March last year, after a year of working for them they told me they'd made a mistake."
• "Although the outcome of my visit was not good, the vets and staff were really nice and professional."