Address: Station Rd, Wimborne Minster, Bournemouth, Wimborne BH21 1RQ, United Kingdom
Phone: +441202073858
Rating: 4.5
based on 188 reviews.
Emergency Care
Pros:
"The whole team was professional, friendly and very patient with not just myself, but also with Tom."
"Saved my cat, who had internal bleeding after a routine spay at another vets."
"The vet who we saw, Natasha, and the veterinary nurse were both very friendly and thorough."
"Service was efficient and well run. My dog was well looked after."
"The initial telephone contact was excellent and swift at 1am !"
"The emergency nurse's and vets who took care of my big brown bear of a dog rolo were absolutely amazing."
"They were very professional and looked after my dog."
"Absolutely wonderful vets, sadly we list our beautiful nyla last night and even though covid is stopping everything they allowed us to be with our nyla until her end came."
Cons:
"Was forced to use this vet as out of hours as my cat had to have surgery on a Saturday and my normal vets was closed Sundays."
"However my name was spelt incorrectly so I didn't receive the treatment summary or invoice email without chasing the customer services."
"The service was very efficient. I used Vet now a few times and never had any problems. The reason I marked it down is that I found several very angry shaving marks on my dog."
"I was told to go down at my convenience, but then had to wait for well over two hours to be seen."
"I only give one star for the initial availability on unblocking my cat bladder, the experience however was not worth it."
"I was not impressed with what the vet said to me."
"Realise that Bank Holiday was busy but waiting for over an hour without update or communication when we would be seen with a poorly dog was unacceptable."
"The vet was lovely. Long waiting time 2hrs when we only saw 2 other people there the whole time. We weren’t given any updates."
Cost and Payment
Pros:
"James the vet in charge was so incredibly nice and caring. Was out of hours so expensive, but our invoice definitely cheaper then i thought it would be."
"Vets now was amazing. I have a 6 month old puppy and was worried about her condition and PDSA were closed."
"They were amazing out of hours emergency vets. Saw me and my cat immediately and took so much time and care with him."
"I am beyond grateful for the Vets Now team! It was within minutes they phoned us and told us to come in one evening and the care and support given was unmatchable."
"Out of hours I had to take my little black cat CheeChee because she was hit by a car. The people of Vets Now were amazing kind and so gentle with CheeChee."
"They were amazing out of hours emergency vets. Saw me and my cat immediately and took so much time and care with him."
"I cannot thank the persistence , time and skill that cane from Peter the Vet on duty as my cats heartbeat ran at 250 with fever of 40."
"Absolutely wonderful service.had an emergency appointment Saturday the staff were very busy dealing with emergencies they were very caring."
Cons:
"you’re asked to pay £250 upfront which in a cost of living crisis is allot to pay when you weren’t expecting too and then on top of that is a £25 admin fee."
"I was told to go down at my convenience, but then had to wait for well over two hours to be seen. We were given some probiotics, but the entire appointment came to £360… £360!?"
"The initial fee on a weekend ,extortionate, but they made me aware of this before going to see vet with my cat."
"£286 for an appointment on a Sunday. Plus £25 to communicate with my insurance company and £30 for an injection."
"I am horrified at the cost to euthanise my cat. Taken in with a blocked bladder and a lump. With the vet less than half an hour at a charge of over £400."
"We were in need of emergency care for our dog Ollie, Vets Now Bournemouth (in Wimborne) were excellent! Really attentive really caring and helped us out at short notice."
"Very friendly and professional and gave an excellent service. Would highly recommend if you have a pet emergency."
"The quality of the medical care was superb but the charge for the drugs was outlandish. 400% more than our vets and 800% more than on-line as fortunately we only needed Vit K1 and not a prescription medication."
Staff and Customer Service
Pros:
"Superb care and very reassuring vet called Caroline she made me feel very at ease and explained very clearly what her plan of action was."
"The vet, Caroline, was very friendly, asked for everything that had happened and took notes, we both agreed the steps, I was given options, we talked through the steps."
"Went above and beyond for me. Nurses lovely and so was the vet Emma."
"James was very calm and explained all that was happening in clear terms. I am most grateful to them all."
"The reception staff and vets were very friendly. I had to use the emergency out of hours service and the vets on all occasions were so helpful, understanding and sympathetic."
"Alice is an angel in disguise and I could not be more thankful for the treatment she gave Ellie our pointer after being bitten by an adder."
"Amazing emergency vet care! My mother in laws beloved cat fell poorly on Saturday evening and the amazing vets at vets now provided Gem with amazing care!"
"We are very grateful for the high quality care our dog Parker received this week following his eye injury and subsequent surgery."
Cons:
"Service was efficient and well run. My dog was well looked after. However my name was spelt incorrectly so I didn't receive the treatment summary or invoice email without chasing the customer services."
"The vet was lovely. Long waiting time 2hrs when we only saw 2 other people there the whole time. We weren’t given any updates."
"Unfortunately I'm so disappointed with the care my cat received over the first May bank holiday weekend."
"The vet could do nothing for my dog except a pain killer and only fed back observations that I had told him to begin with."
"Realise that Bank Holiday was busy but waiting for over an hour without update or communication when we would be seen with a poorly dog was unacceptable."
"Had a midnight emergency with our dog. Vets Now wasted no time, told us to get him straight there."
"Absolutely wonderful vets, sadly we list our beautiful nyla last night and even though covid is stopping everything they allowed us to be with our nyla until her end came."
"I have used these vets a few times in the last year for all three of my dogs and each time they have been superb."