Riverside Holiday Park Reviews Summary

Accommodation

Pros:

• "Stayed in a modern glamping pod the hive, very good accommodation let down by being poorly cleaned from previous visitor and absolutely stank of dogs."
• "Excellent holiday park! We have stopped in a few vans but this has to have been the best cleaned one!"
• "Very clean site and caravan was immaculate and much larger than expected."
• "Mobile home was Amazing lovely and clean on arrival."
• "The caravan was clean and has everything you need."
• "The caravan we stayed in was beautiful and spotlessly clean."
• "Our caravan was clean and in really good condition, good value stay and only 15 mins by car to Southport."

Cons:

• "Boiler didn't work even after we reported it broken and they said they would send someone round."
• "Stayed in one of the new 'Hives' it was superb, lovely and warm and really spacious."
• "Caravan not as clean as advised. Blinds very dirty and bent."
• "The caravan is dated musty smell."
• "We were given another one which was next to a rubbish dump and the drain was blocked with dirty water spilling out."
• "The bar area has been refurbished but the swimming pool is filthy, old plasters all over the place and chunks of rust off the tin roof in the pool."
• "Caravan was lovely but sadly cut 2 toes open in the pool. Manager avoiding my calls, nothing being done to stop others being hurt."

Staff and Service

Pros:

• "Was made very welcome by who we met."
• "The staff so very friendly and couldn't of done enough to make my weekend enjoyable."
• "Helpful and friendly staff on all levels."
• "The reception staff are so friendly and accommodating."
• "Staff are great."
• "Staff on site were really friendly and welcoming."
• "Friendly customer service."

Cons:

• "Not enough staff."
• "Terrible customer service. Tried to contact Sharon who I believe is the sales manager and also Stacey the site manager No one has responded to my emails or called me back with regards to a complaint."
• "Management (especially Sharon) are rude and obnoxious."
• "The staff are rude and highly unprofessional and the facilities are not cleaned properly."
• "Staff weren't particularly friendly upon arrival.. not a single smile or welcome!!"
• "All the people we talk to said staff left because of bad management."
• "Poor customer service is an understatement would advise you not to use this site for tourers."

Facilities and Amenities

Pros:

• "Good location. Park was well laid-out with good facilities."
• "Beautiful clean and well looked after park always maintained beautifully park great for.the children club shop on site laurdrette on site everything you need to unwind and relax with family and friends."
• "The indoor pool was lovely being heated and having the jacuzzi and sauna is a bonus."
• "Can only say fabulous the caravans are lovely absolutely top spec as are the staff the grounds are kept to a very high standard."
• "Best caravan park I've been to kid friendly and dog friendly nice big plot of land and a big dog walk."
• "Absolutely loved this site, park and pool was a bonus."
• "Lovely clean park and modern clean caravans."

Cons:

• "The lack of facilities for teenagers, it would have been better if there had of been a pool table or table tennis just something to keep them occupied."
• "Place definitely needs more shower blocks in the touring section."
• "There was also no lighting around the touring site which I found dangerous."
• "The touring toilet/shower facilities need gutting and a total revamp dirty walls and floor tiles missing on shower floor."
• "The shower blocks also need updating as well as the outdoor pot washing facilities."
• "The cafe and bar only take card payments and not cash."
• "The showers and wc are very poor state of repair not clean more are out of order than in use."