Parkdean Resorts Heacham Beach Holiday Park, Norfolk Reviews Summary

Accommodation

Pros:

• "The caravan was more than adequate and the swimming pool was brilliant."
• "Our static was lovely and clean and well equipped."
• "The Caravan we stayed in was very clean and had everything you needed."
• "Caravan was really spacious well equipped and clean."
• "The caravan was immaculate, well equipped, spacious and very modern."
• "Our caravan was clean and tidy on arrival and everything we needed for the long weekend stay we booked for."
• "Caravan was excellent, very clean and comfortable."

Cons:

• "Our caravan was definitely not cleaned properly the floor and skirting boards are dirty and the sofas are very worn."
• "The caravan was small and very basic for a weeks stay and I had upgraded."
• "The caravan stayed in was poorly cleaned, piss on toilet seat, hairs in main room, beds not made properly."
• "Caravan should be treated for bed bugs disgusting."
• "The caravan was very compact for 6 and was bang, smack, tightly in the middle of many others... resulting in a 'car park' feel."
• "Caravan is dirty was told it had been cleaned no way had that caravan seen a wet cloth everything just dirty spent the first two hours of our break cleaning."
• "The caravan we stayed in was a 3 bed, the living space was dirty, considering it had been cleaned we found dead bugs everywhere, sink and cooker definitely wasn’t cleaned."

Entertainment & Activities

Pros:

• "Evening entertainment was brilliant, girls are amazing with kids."
• "Entertainment fairly low key, linked Bingo giving large prizes, Quiz most nights always good for a laugh, live entertainment Friday and the weekend."
• "The entertainment was top class, especially Rosie, who unites everyone to have a great time."
• "Evening entertainment was pretty good for the kids."
• "The entertainment team were great not laughed that much for ages...Had a nice meal in the bar."
• "Great acts all three nights, kids entertained and engaged."
• "Kids entertainment staff were good."

Cons:

• "The only disappointment was the entertainment or lack of it."
• "Bar is very sloooow. Limited seating places as unable to have food in the entertainment area."
• "Entertainment was advertised but there was NOTHING at all no apologies no offer of discount no explanation absolutely NOTHING mentioned."
• "The entertainment isn't as lively as some other parkdean resort parks but still good."
• "Entertainment was usual Havens repeated programme."
• "Entertainment seamed to be non-existent."
• "You cannot even eat in the entertainment area although on every table it has a QR code where you can order food and drink etc."

Facilities & Services

Pros:

• "The pool has set times for early swim, general swim and activities."
• "There is a small indoor pool on site too which seemed popular."
• "The little on site shop is very good value and stocks lots."
• "The on-site shop was well stocked and reasonably priced."
• "Excellent service from the site shop and office staff and convenient for the beach."
• "The children’s play park is well equipped and the on site shop is lovely, especially the staff who are really friendly, especially with the kids."
• "The site itself was well presented and had pool,clubhouse and activity facilities."

Cons:

• "Shop on site very limited not even medical supplies."
• "Drinks on site are a tad pricey, especially, but the popcorn is value for money and there are good food deals."
• "The park was a quagmire and the caravan did not justify the £90 upgrade fee."
• "The ladies toilets were awful with excrement left all up one of the toilets, no toilet roll and no soap."
• "The park was very muddy similar to a bog and the caravans are so close together you can't even park your car next to it."
• "The pool, although tired and needs updating - has great staff!"
• "Facilities were very dated and we were unable to use swimming pool as it got full very quickly."

Location & Surroundings

Pros:

• "Situated less than five minutes from a beautiful open beach with sand, shingle and dunes."
• "Location is perfect for a walk down the beach."
• "Good location, right next to the beach."
• "Very close to the unspoiled Heacham beach and an easy walk along the sea-front to Hunstanton."
• "The Site is in a Nice location with a decent Beach in a few minutes walk."
• "Close to the beach and just a short walk from local shops and pubs/restaurants, and amenities at north beach."
• "Great park, close to the beach and just a short walk from local shops and pubs/restaurants, and amenities at north beach."

Cons:

• "The beach is nice and only 3 mins from the site. This is the sort of place to come if you don't have children and you're happy to pay London prices for drink and rubbish food."
• "The site is very tatty and in great need of lots of TLC the roads are scruffy and need attention."
• "I must say this site has got to be the worst, the caravans are so cramped together it makes it awkward to even get next to your caravan."
• "The beach is a 2 minute walk, there’s not much there and the beach is more of a stone beach, not great for the kids."
• "This area of Norfolk was very scenic and has loads of natural beauty but the town centres and entertainment side of things were very dated and need a massive upgrade."
• "The toilets looked as if they had never been cleaned and over the duration of our stay we noticed the same leftovers on the carpet in the restaurant."
• "The beach is predominantly sandy too."

Staff & Customer Service

Pros:

• "Staff really friendly."
• "The lovely people in reception are great."
• "The staff very helpful."
• "Meg on reception was very friendly and helpful."
• "Staff around the place friendly and nice."
• "Very nice and helpful staff too."
• "All staff were friendly and helpful."

Cons:

• "Feels as though there are a maximum of 6 staff as we saw the same people every day&night for 7 nights which could explain why some aren’t so friendly."
• "The lady in the arcade was absolutely shocking and very rude towards youngsters."
• "Reception very unhelpful and complete lack of Information on local attractions/places to visit."
• "Bar staff seemed unhappy to be working and would do anything but serve."
• "Poor toilet facilities rude daytime bar staff."
• "Bar staff need more training on the ale."
• "Out of hours security tel numbers did not work when we needed to contact them urgently."