Yuzu Hair and Beauty Reviews Summary

Customer Service

Pros:

• "Everyone is really friendly and my hair always looks amazing after."
• "The salon also gives a calm and relaxing atmosphere alongside the smell too!"
• "The team stayed open even after closing hours on a Sunday to finish my look."
• "I love Yuzu. They are always super helpful and have such a nice vibe."
• "The whole experience was exceptional and my hair looks and feels amazing."
• "Professional and extremely Knowledgeable staff who absolutely know their stuff."
• "Jasmine and the team since the shop opened. I come back for the relaxed atmosphere."

Cons:

• "I can't really remember because we were not happy with the level of service."
• "The stylist personally gave me a call to apologise profusely."
• "Most, if not all, of the stylists at this place are just condescending and rude."
• "We can tolerate a lot of things from businesses but not rudeness or aggression."
• "Jasmine speaks very knowledgeably about cutting hair and that gave me a false sense of trust."
• "Very disappointed with my nails...they started snapping and chipping."

Quality of Hair Services

Pros:

• "My hair was a total mess when I walked in but when I left it looked so healthy."
• "Jasmine is an artist with hair. Her attention to detail is amazing."
• "I had my hair bleached three times and it's the healthiest it's ever been."
• "Zoe recommended a treatment that has made my hair sleeker and healthier than it’s ever been."
• "Jasmin and the new salon is amazing...she will be my permanent hairdresser from now on."
• "Jasmine cuts my hair and she's fantastic. She got the cut I wanted exactly right."
• "I spent a whole day getting my hair coloured at Yuzu...I got THE hair I had always wanted."
• "Originally a dark coppery brunette I was transformed...into a bright and extremely vibrant enchanted forest green."

Cons:

• "Although being assured my hair would not be damaged by bleaching, a month after the visit, I’m still waiting for my hair to look good."
• "Went in for a trim stylist disregarded what I wanted, ended up chopping 4 inches off."
• "Sadly, not going again. After my haircut, apparently my fringe was significantly longer on the left side than on the right."
• "The treatment she applied on my hair lasted by the next wash when she said it would last a month."
• "Very disappointed with my nails I had done...they looked fantastic for 1 day before they started snapping and chipping."

Value for Money

Pros:

• "Best Salon in West London seems pretty fitting for Yuzu Hair & Beauty."
• "Zoe did an amazing work, the challenge was not easy but she did it and I have a fabulous blond colour."
• "This hair salon really is the best! The girls at Yuzu are so friendly and accommodating."
• "Yuzu Hair & Beauty is the first hair salon I went to and walked out totally happy."

Cons:

• "After spending whole day and quite a lot of money, I should at least not regret it."
• "Also just to add the hair didn't look good despite being £300 my girlfriend complained but nothing was done to fix it."
• "How am I supposed to know that bleaching my hair so close to the previous time would completely destroy it as well as give terrible results?"
• "She told me your total would be £190 and they charged £280, she misguided me."
• "I paid nearly £70 for a couple days wear so I expected a lot better quality."