Address: 4 Broadway, London, W13 0SR, United Kingdom
Phone: +442088403807
Rating: 4.9
based on 627 reviews.
Styling and Haircuts
Pros:
"Sunny has always styled our hair, her patience and personal touch ensures you leave with a hair style that is tailor made for you as an individual."
"Sunny is a miracle worker! Thank you for my much needed hair cut - I love it."
"Sunny who did my hair is unbelievable - she is a real expert with balayage, and she is fast as well."
"Sunny did the best for me including colour, treatment, hair cutting and she was truly professional and nice."
"Had an amazing experience at this salon! Sunny completely restyled my hair and done a great job!"
"Sunny is without doubt the best hairdresser I’ve found in 40 years of looking."
"Sunny styled my hair and she was very professional and clearly knew what she was doing."
Cons:
"WORST experience ever! Customer service was non-existent!"
"Simply disappointing service and results they deliver."
"The haircut she gave me was the one SHE wanted to give me - NOT WHAT I ASKED FOR!"
"I cannot fault the people at all, they were lovely and accommodating. However, I've come home and restyled my hair after asking for soft layers to realise its the most uneven cut of my life."
"The hairstylist seemed fine but one gentlemen there has a disgusting behaviour."
"WORST of all - the haircut she gave me was the one SHE wanted to give me - NOT WHAT I ASKED FOR!"
"I was happy with my hair when I left the salon, but once I washed it myself I could see that the cut is uneven."
Customer Service and Atmosphere
Pros:
"The place has a lovely atmosphere and the whole team is very friendly and professional."
"The atmosphere is relaxed and friendly and everyone loves the mascot Lola (my best friend)."
"Lovely service from all the friendly staff."
"Sunny and Ray are so lovely! They really focus on what you want as a customer and really want to make sure you're happy."
"The staff are great to be around and with the big welcome you receive from them, you can comfortably be yourself!"
"The whole team is welcoming and the atmosphere in the salon is very relaxed but professional."
"The staff were so welcoming and friendly from the start."
Cons:
"That arrogant man needs to get rid of. Very high ego."
"Looked at me once and gave me a price (which is around 50-70 pounds more than the service at similar salons) and you have to give a 50 pound deposit to book an appointment."
"Speaking in another language when you think the customer doesn't understand - is rude!"
"Since I don't look English and look very young and inexperienced with getting my hair done the courtesy was obviously not extended to me."
"They seem to scam customers based on who they think they can scam."
"Zero customer service. I'm shocked by the positive reviews given to this salon."
"The person on the phone didn’t sound competent for the job or in fact knew what he was doing."
Special Services and Accommodations
Pros:
"I wear a hijab/headscarf and was attracted to Mirage for its private room downstairs which did not disappoint."
"They have a private room for Hijabi ladies."
"This is a Muslim owned business and they have a private female room suitable for those who wear hijab!"
"The salon is also very clean, and as they also have a private room for hijabis (which as a hijabi myself is great)."
"Very convenient for women who wear hijab, the hijab space is so spacious and private."
"Wearing a hijab, being able to have my hair cut in a private room has been really wonderful too."
"The PRIVATE room for the ladies who wear hijab is outstanding."
Cons:
"This was not explained to me only was told that you need to pay a deposit NOW if you want the appointment at all."
"After calling the venue myself I was basically told it is ‘my fault’ as they are fully booked."
"The consultation was two minutes when you looked at a photo on my phone and immediately gave me a price without examining the texture of my hair or doing a patch test."
"Booked a treatment twice on Treatwell just to see my booking being cancelled without any explanation."
"She couldn't give me suggestions for products to use on my hair OTHER than those she was selling."
"I was charged £10 more than described originally."
"Being Transgender and not passing for female does give me some anxiety when going to salons but these guys were so professional and very welcoming."