CRAB SALAD Hair Salon Reviews Summary

Staff Expertise and Professionalism

Pros:

• "Laura Spinney is a hairdressing magician. Been getting my hair cut by her for 4 years and it's like she's a curl whisperer."
• "Beth & the team at CRAB SALAD are true pros and I now love to go in for my hair cut."
• "Toby's professionalism and expertise put me at ease, he listened to what I wanted and gave me a clear picture of what was needed from me for hair care."
• "Maisie always gets it bang on and I’ve never walked out disappointed- just always feeling amazing !"
• "Brad is one of the best hairstylists I have ever used. He will always be honest with a new style you pick and whatever he does to your hair it is always on point."
• "Nathan took care of my curly hair and I look amazing with the new cut."
• "Once you go to crab salad you won't want to go anywhere else. They are so caring and considerate and thorough."
• "Harriett has been my colourist for 4 years now - since seeing her, I will never look back and will follow her to the other side of the country if I have to."

Cons:

• "I walked a way with a bob but nothing like what I asked for. When I asked how this happened I was offered to come back later and start all over again free of charge or not pay until I came back."
• "The only negative point (there is always one come on....) are the shampoo it s supposed to be the nicest part of going to the hair dresser but there no nice hair massage 💆🏼‍♀️at crab salad even for 2/3min."

Customer Service and Experience

Pros:

• "The salon reached out later the same day and has been extremely accommodating in finding a time that works as well as giving a discount - great customer service!"
• "CRAB SALAD is a dream of a hair salon - lovely atmosphere, so relaxing and everyone is kind, chatty and fab with hair."
• "Laura makes sure you're on the same page about what you want so you achieve your desired look."
• "Great local salon. My friend always had nicely coloured hair! Lovely lady and friendly salon!"
• "The atmosphere is so friendly, the music is great and refreshments on tap."
• "I have never felt compelled to leave an unprompted review before but I just had the most amazing service and experience at Crab Salad."
• "The vibes are amazing and all the staff make you feel super comfortable x"
• "Everyone is really friendly and it’s got a great vibe. Interior is so nice."

Cons:

• "Not awesome customer service - had a booking in that was cancelled yesterday last minute due to illness - had already been travelling for quite some time when they called telling him the booking was cancelled."
• "Appointment then rescheduled for the next day (today). Again a bunch of travel and when he gets there they again, now the second time, they cancel on him again, saying that they don't have enough time to give him the right haircut."
• "When I got there I explained clearly what I wanted, showed couple of photos and was told I was understood. I walked a way with a bob but nothing like what I asked for."
• "Well the lady who washed my hair put a thin cloth round my neck so my shirt was soaking wet. No apologize was given and when I mentioned it she tried drying it but with an attitude as if I was being difficult."