Rush Hair Hammersmith Reviews Summary

Staff and Stylists

Pros:

• "Had the BEST haircut from Patryck! He takes a lot of pride in his work and they’re all super friendly and wonderful."
• "Craig is the best! I don't even let anyone other than him touch my hair now."
• "The Rush Team is the best: in particular my favorite people are super star Giovanni, beautiful Amy, amazing Ruby!"
• "Giovanni (babes) sat me down in a chair and talked me through the whole process and my options (I was going brunette to blonde), he then gave me some badass advice on my life."
• "Very welcoming reception staff, then the hairdresser was fantastic she did a great haircut and style exactly what I had hoped."
• "Nathan is a total perfectionist and knows exactly how to cut it so it falls beautifully."
• "Josie is the best. At cutting, and colouring."

Cons:

• "I made the mistake of going there because is cheap. Now is going to take me years to fix my hair."
• "The job was rushed and patches were left in my hair with chunks still being blonde."
• "The people working there were really nice but unfortunately my hairdresser kept pulling my hair so badly during bleaching and toning that I felt like crying from pain."
• "Pretty bad haircut. Hair cut looks like someone just chopped my hair off straight and looks nothing like the reference pictures."
• "Unfortunately this is the second time Rush Hammersmith have conned me."
• "Was very disappointed with unfriendly and unprofessional attitude of the specialist (Matteo)."
• "This is the worst haircut I have ever gotten! ... Patrick !!!"

Customer Service and Experience

Pros:

• "This place is amazing, restored my faith in hairdressers after awful experience recently."
• "Wonderful haircut at RUSH with the lovely Manager, Craig, he’s just wonderful and really cares about his salon and clients."
• "I booked online and the Stylist Craig was attentive, helpful and mindful."
• "Always have a great experience at this salon! My hair came out perfectly, exactly what I wanted."
• "I love this place. One BIG and special thank you to Kerry, beautiful girl with pink hair who knows what to say and what to do to make a miserable day better."
• "I had my nails done by Ruby. Ruby was so friendly and really took time to make my nails look perfect."
• "The staff were extremely helpful and the service was excellent. Very friendly, but professional."

Cons:

• "Decided to never go to a hair dressers again after this experience."
• "where to start ? they (Christie) killed my hair."
• "I'm now crying everyday cus I miss my beautiful hair!!!!!"
• "Unfortunately this is the second time Rush Hammersmith have conned me."
• "There was also a fly infestation which didn't feel great whilst getting my hair cut."
• "I won't be coming back, what awful service."
• "The highlights were awful stripey and shadowing on roots some sections she missed all together."

Pricing and Value

Pros:

• "Very good hair cut service. I went in during the first few weeks post the lockdown. The stylist was very friendly and wore the shield to protect her customer."
• "If you are looking for great customer service, a new hair do and great value for price, then look no further."
• "Price was fantastic (50% off for new customers!) and the salon was very comfortable."
• "Reasonable prices for a London salon, would highly recommend."
• "I booked online through somewhere like groupon which is so much better than calling and spending ages working out when is free."
• "Super generous salon that offers hot drinks, wine, prosecco and snacks. YES!"
• "Always get a great cut whichever Rush salon I visit. The staff are all very helpful and offer tea and biscuits on arrival."

Cons:

• "Generally good work but those prices! I wasn't aware that 3 minute blow-dry will cost me 45 quid."
• "And also a tiny bit of Olaplex that one can buy online for 15-20 pounds cost me 40!!!.. Speechless."
• "I do like my newly high-lighted hair but...then they added sooo much on: £47 for a blow dry (surely to dry your hair after dying is included?); Olaplex £35; plus toner in all my bill was £249 without a hair cut."
• "The blow dry was a tad on the expensive side but made up for it by the way I felt when I left the salon."
• "You don't know what you are really paying for until the end of appointment at the till."
• "I booked a full head colour online and knew what price to expect, minus the promotional discount... She very cheekily charged me £54."
• "The colour worn off less then two weeks and i noticed that my hair was so broken and dry beyond repair."