Address: 108 Junction Rd, Archway, London, N19 5LB, United Kingdom
Phone: +442072632900
Rating: 4.7
based on 112 reviews.
Stylist Skill and Professionalism
Pros:
"Absolutely amazing. Literally did my hair perfectly straight."
"She just silk pressed my hair with such ease and effortlessness."
"Kifayat and Sabrina did an amazing job and I left with a new found confidence and love for my hair."
"The hairdresser took her time with me, educating me on looking after my hair in the future."
"Benieve did a great job she’s very experienced & professional."
"My hair is so much more manageable and hydrated."
"Kifayat took the time to ask questions and understand my hair type and scalp sensitivities."
"Kifayat was amazing! Personable and really talented."
"Benieve was quick, polite, friendly and very professional!"
"I had an excellent experience with Quinsta."
"Talisha also provides advice on how to maintain healthy hair."
"Benieve was professional, upon arrival takes my coat and allocates me."
"Ayishia, was gentle but thorough with my hair."
"Whitney was very engaging and helpful."
"Tracy asked me questions about my hair to be sure that she could apply the best relaxer."
"Ms Benieve was amazing - a really knowledgeable, lovely person."
"Whitney gave me great advice regarding what I should/shouldn’t be doing with my hair."
"Benieve is so professional, she knows exactly what she’s doing."
"I had a good experience at this salon in the weekend."
"Ayishia was the person that done my hair and she was lovely, professional and knowledgable."
Cons:
"I wasn’t satisfied with her work.. silk press lasted literally 5 mins and my hair was cut wonky."
"Service was so poor from the moment I walked in. She didn't use enough product or evenly distribute the product."
"Served by Aaron, who was over 30mins late to start my hair, with no apology."
"The wash and conditioning was so heavy handed and water was splashed everywhere."
"Avoid the Archway branch of Elite Hair Lounge. The worst customer care - ever."
"Truly disappointed. I went in for a relaxer, treatment and cut last night. This morning - my scalp has relaxer burns."
"My cut was a “bob” cut if we can call it that - and now that the curl styling at the bottom has disappeared my hair is clearly uneven."
"I think that if you're a straight natural and don't care about heat damage, have a looser texture, or are relaxed, this may be the place for you. But as a 4c gal, I didn't think my hair was treated with care."
"The stylist didn't handle detangling well at all and was quite literally ripping through my hair with a brush and comb."
Customer Service and Communication
Pros:
"The staff were cheerful and polite."
"The hairdresser wasn't frustrated with my questions."
"Benieve was very welcoming and friendly, professional, and attentive."
"I am a little self conscious about my edges, but Kifayat put me completely at ease!"
"I am tender headed, which I did not mention to Benieve, but she was gentle throughout the process."
"I was seen earlier than expected and the duration of my appointment was as described upon booking."
"I had a great experience. I went for a trim and cornrows for under the wig."
"Benieve untangled my hair for free on top, moisturised the hair, blow dryed it out, trimmed the hair well and then did the neatest and least painful cornrows I've had."
Cons:
"I reached out to Archway both via email and telephone several times with no luck."
"It was only two months I reached out that the issue was resolved."
"I come to find out they charged me more on the day without informing me beforehand."
"Just ridiculous. Booked with Benevieve. Service was so poor from the moment I walked in."
"Served by Aaron, who was over 30mins late to start my hair, with no apology and no consideration or respect for my time."
"The receptionist with red hair has an attitude problem."
"Lovely salon, with amazing staff and amazing work, but nobody ever answers the phone when you try to call."
"This was quite unprofessional. You would think that when you choose a colour at your colour consultation the dye would be available but clearly this was not the case."
"I didn’t have my hair done so the review is just about the fact that I’m this salon white people are not welcomed."
"I had heard so many wonderful things about this salon but was extremely disappointed by how unprofessional they are."
"I called to book in a £130 service and they took a £50 deposit. I was told that I would get an appointment confirmation email but after a week, I hadn’t gotten one."
"I was then called back by the salon to say I did have actually have an appointment, but at that point, I had already booked another appointment with an alternative salon."
Salon Atmosphere and Experience
Pros:
"The salon was clean, the stylists were friendly and asked my opinion or thoughts before doing anything to my hair."
"The whole team is lovely. Very easy to talk to, so knowledgeable about hair and different products."
"I even got a cup of tea while under the dryer."
"The salon itself presents very well, the staff are all lovely and the time management is excellent."
"This was a great post lockdown treat."
"The salon was well presented and covid protocols observed."
"Excellent as always! Salon is clean, good vibes and I love how well taken care of I am every time."
"My visit to the salon was just the best experience!"
Cons:
"I would suggest keeping the front door closed especially as clients are washing their hair and this can be uncomfortable when it’s cold."
"With regards to the haircut itself I would have liked to have been asked how I wanted it styled to avoid disappointment with the finish."
"Some more attention to detail (clipper work and clean up of hairs at the end, offering a faded back and sides, perhaps use of blow dryer to blow away small stray hairs, tighter fit of apron around neck to avoid cut hair in clothing)."
"I think that if you're a straight natural and don't care about heat damage, have a looser texture, or are relaxed, this may be the place for you. But as a 4c gal, I didn't think my hair was treated with care."
"I also came with my hair detangled, but this was undone by the pretty haphazard washing process, the stylist didn't handle detangling well at all and was quite literally ripping through my hair with a brush and comb."