Address: 65 Rodney St, Liverpool, L1 9EX, United Kingdom
Phone: +441517092203
Rating: 4.8
based on 115 reviews.
Staff Professionalism and Friendliness
Pros:
"All the staff are a credit to the practice, totally professional and polite."
"The whole team are great from the ladies that welcome you and handle all my appointments."
"The reception staff are really friendly and helpful."
"Lovely friendly staff from the girls on reception to the dentists themselves."
"The receptionist, hygienist and surgeon were all warm, welcoming and professional."
"The staff are friendly and approachable."
"The girls on reception are great they are very friendly."
Cons:
"Receptionists are rude!"
"Staff are very rude and abrupt."
"No longer receive the friendly welcome on arrival."
Quality of Dental Care
Pros:
"I recommend this practice as they always make you feel at ease when getting any treatment done."
"Seen by Dr Janes Forshaw. Explained procedure thoroughly, nice manner and gentle hands."
"Having the sedation here has really helped me with treatments I've needed."
"Dr Bennet was extremely warm, professional and informative, putting me at ease and explaining everything."
"The specialist dentist Taz is brilliant and I can highly recommend him to anybody considering root canal treatment."
"Treatment I received was fantastic very happy with the results."
"Dr. Bennett is an excellent dentist and he matched my bridge perfectly to the rest of my teeth and gave me confidence in my smile again."
Cons:
"I wouldn't pay the male dentist I saw (Debbie's replacement) to fill a bucket, never mind a tooth."
"I attended Heyman's green SIX YEARS AGO and was treated in an appalling manner."
"He started explaining that I needed several hundred pounds worth of treatment to fix my issues (absolutely the opposite of Debbie's findings earlier in the year)."
"I asked to speak to the practice manager who insinuated I was lying."
"He merely sat there nodding in an appropriate place and smiling at me in a condescending manner."
"I would give 1 star if I could. Waited over 4 weeks for someone to contact me."
"I was too late and could not be seen."
Practice Atmosphere
Pros:
"Such a calm, relaxing environment."
"The place doesn't have a 'clinical' feel to it which helps with anxiety if you get nervous about visiting the dentist."
"Such a warm relaxing place to go which instantly calms me down."
"Extremely Comfortable & Clean surroundings."
"Very clean place."
"For the first time in a long time I don’t feel self conscious when I smile and I couldn’t be happier."
"Going to the dentist is a joy for my whole family."
Cons:
"What this dentist practice is not good at is communication and organisation."
Financial Aspects
Pros:
"After speaking with treatment coordinator who dealt with me from the beginning she explained to me different ways I could pay."
"Smile Studio offered the most competitive price and finance deal."
"Would definitely recommend getting the dental plan as it's such good value for money."
"Excellent value for money."
Cons:
"What let’s them down is their organisation and efficiency."
"I got told I need to pay another £20.60 because of THEIR system error and mistakes."
"Shocking fee structure."
"I had a call that the first appointment was not £34.80 but instead £69."
"I cancelled immediately as this is outrageous costing for a 30 minute hygienist."
"They're expensive (but it's private so to be expected) but you get what you pay for."
"At a price of £65.00 for a consultation I would expect the staff to be more friendly and accommodating."
Communication and Organisation
Pros:
"My inquiry was dealt with in professionally and helpful manner."
"The staff are always friendly and professional."
"The staff are professional at all times yet friendly too."