DLG Auto Services Middlewich Reviews Summary

Customer Service & Communication

Pros:

• "Customer service is outstanding 👍"
• "Regular updates were provided over the following days & within less than a week arrangements were made to return the vehicle."
• "The result is excellent & I am very pleased with DLG & their attention to all details."
• "The service was fantastic apart from one issue that I had which was with the courtesy car that I was provided."
• "Excellent communication, very professional and brilliant job done with my car."
• "DLG were professional from start to finish and their communication was absolutely brilliant!"
• "DLG provided me with an exceptional and professional car repair service."
• "Excellent service, replaced my passenger door and trim."

Cons:

• "The service was excellent as they took care of the collection of my car with no problems, the only negative is that I received my car back with a scratch on the back that was not there before."
• "DLG we're very helpful however Direct Line Notability should not have sent our vehicle here for repair - it should have been sent to the converter."
• "Service was poor. Initially told car would be ready within 7 days. Received no updates throughout, only getting an update when I called them. Car then took 23 days to be ready."
• "Great insurance led repair despite car being returned with different lights at the back."
• "OK, so my car was involved in a small accident. Needed repairs to a passenger door, rear panel on the frame and the fuel cap. Positive: Workers and manager are very polite. Negatives: Repair work wasn't quality checked."
• "Did not visit but they picked and returned my vehicle. Actual work carried out was near perfect. Was let down by the aftercare."
• "Had grill replaced and front lights looked at apparently as they were defective, my car came back with a scratched second hand grill."

Repair Quality & Efficiency

Pros:

• "Had my Cupra Formentor repaired by DLG after being hit by a bus...the work took about 9 days and the results were incredible you really couldn't tell the difference with the rest of the car!"
• "Excellent repair job also. Thank you DLG"
• "I had hail damage to my coveted BMW and DLG carried out an excellent repair."
• "The overall service I received was excellent. I was kept informed of progress on a daily basis and had access to online information on how work was progressing."
• "Great customer service. My car was collected and returned to my home address and the repair was done was to a high standard."
• "The repair has been carried out extremely well. I was delighted with the professionalism of the service I received and with the friendly nature of all the staff I dealt with."
• "The repair was completed earlier than expected and returned on time and at my convenience."
• "A very professional service! A driver had bumped into my car and kindly left a note to give me his details! His insurance company dealt with it and organised picking my car up, repaired it and dropped it off all looking immaculate again at no cost to me."

Cons:

• "Service was poor. Initially told car would be ready within 7 days. Received no updates throughout, only getting an update when I called them. Car then took 23 days to be ready."
• "Great insurance led repair despite car being returned with different lights at the back."
• "OK, so my car was involved in a small accident. Needed repairs to a passenger door, rear panel on the frame and the fuel cap. Positive: Workers and manager are very polite. Negatives: Repair work wasn't quality checked."
• "Did not visit but they picked and returned my vehicle. Actual work carried out was near perfect. Was let down by the aftercare."
• "Had grill replaced and front lights looked at apparently as they were defective, my car came back with a scratched second hand grill."