McDonald's Reviews Summary

Service

Pros:

• "The staff are welcoming and very helpful."
• "Excellent service and definitely the best McDonald's in England."
• "Service was friendly, and the atmosphere was quite relaxing for a fast food restaurant."
• "One of the most unique looking McDonald's branches that I've visited."
• "Always my go-to place for lunch during my work - especially when I’m looking for a quick meal."
• "We were beautifully served by Emad, What a happy and energetic person."
• "Very clean, speedy service, and a lot of seats."
• "The duty manager was excellent and the large order was managed quickly and efficiently."

Cons:

• "Worst McDonalds I’ve ever been to. The staff are a bunch of untrained people."
• "One member of staff stank so badly of BO."
• "Food was fine but the rude woman felt it would be a good idea to aggressively and loudly clap her hands."
• "Disorganised and a really long wait. It took 17 mins to get my order."
• "Manager and staff are so useless. They messed up my order and wouldn’t give me a refund."
• "Very unpleasant experience, just wanted a cup of coffee, and had to listen very loud youth and the counter talking to the staff."
• "The staff are as miserable as anyone who hates their job can be."
• "Food took 17 minutes to be cooked, manager did not give a Roger when we asked where our food was."

Cleanliness and Hygiene

Pros:

• "The restaurant is in a great location - a short stone’s throw from St. Paul’s Cathedral."
• "The nicest McDonald's I've ever been in! Food really hot. Food brought to table. Nice decor."
• "This is a very good store, there is loads of seating as the restaurant is very long and big."
• "During these difficult times I want to leave reviews to support the businesses I have had a good experience of."
• "We visited as a school group with 27 children and 5 adults. The duty manager was excellent."
• "The nicest McDonald's I've ever been in! Food really hot. Food brought to table. Nice decor."
• "As good food as McDonald's can offer. But anyway, nobody comes here because of their healthy habits."
• "Modern Macdonald's restaurant, digital ordering, food delivered to table."

Cons:

• "The toilets are FILTHY, never seen a worse toilet."
• "The tray sides had sticky residue and the number plate you take to your table had food residue."
• "The toilets / bathroom was absolutely disgusting! Looks like it never gets cleaned."
• "Lol only the disabled toilet is working, it’s already full of rubbish and there’s no toilet paper."
• "The employees of this place steal from their customers."
• "Closed toilets with a long queue of customers forced to use 1 disabled toilets that had not been cleaned."
• "One star because this is one fancy McDonalds, apart from the nice interior, there's nothing nice left to say."
• "Store is clean and tidy. There was a fire alarm, so all staff went outside."

Food Quality

Pros:

• "Food was actually good. One of the better McDonald's food wise."
• "Great atmosphere, loads of nice seating, poor quality food."
• "I'll be honest, I was looking for food in the area late at night, so I'm gonna give them 5 star purely for being open 24/7."
• "The food was hot, tasty and was ready to pick up very quickly."
• "I haven't eaten at a McDonalds in over 20 years...the food was good and the price was inexpensive."
• "The food was okay they could do with some more staff they only had about 5 people working."
• "Great McDonald's! The food was hot, tasty and was ready to pick up very quickly."
• "Probably the hottest chips and burger I've ever had from them."

Cons:

• "The food is made by staff without gloves or masks or head covers. The fries were oily, soggy and cold."
• "The burger had just a few strands of green. All in all a disappointing experience."
• "Food was fine but the rude woman (short and middle eastern looking) felt it would be a good idea to aggressively and loudly clap."
• "The second guy actually got me my order, I think the first one just forgot me instantly."
• "I have not yet been, but will pay a visit shortly."
• "Makes me wonder how gross the kitchen is where they prepare the food people eat."
• "I would really have liked to give 5 stars, everything was almost perfect apart from my food."
• "I'm really disappointed with this particular branch. Won't be coming again."