McDonald's Reviews Summary

Customer Service

Pros:

• "Fantastic experience in this McDonald’s. Great welcome, and extremely helpful and attentive staff."
• "Lovely staff. There was a young man who solely attended all the customers with patient and he was perfect."
• "Pop in here occasionally on my to way early in the morning. Never busy at this time so I am served almost immediately and I never have to queue. Excellent customer service from the gentleman here as well."
• "One of the best branches I have ever visited. The staff was incredibly friendly and the food came really quickly!"
• "Lovely staff as I had left my umbrella behind day before. Dropped by to see if it was there and yes they had kept it behind - thanks to the supervisor ! Lovely coffee"
• "Such a lovely branch! Wish Hackney had one like this. Nice and open, clean, comfortable seating, tablets for kids to play with and efficient service."
• "Only dropped in for a flat white, having cycled up from SW20. Friendly fast service by the Polish manager + Melissa."

Cons:

• "terrible terrible service, I have been given mouldy fries and stale burgers."
• "Painfully slow service all staffs are walking around looking very busy yet long queue customers waiting."
• "Very but bad customer service from the manager... so Because of her attitude in not being proactive also I tried to contact the customer service of app did not work"
• "Very poor customer service from the FAT Black chick. I hear her talking under her breath about customers and also she just gave me my food and wasn't curtious at all."
• "Gangs of Uber eats drivers fighting with each other to get their food first. One lady that works there was speaking to some of them in her language and serving them first this caused trouble, horrible place to have to wait for food when thugs are fighting over who is first."
• "Understaffed, McDonald's are definitely pushing for this do-your-own-order-at-the-machine system which is significantly less efficient as people spend ages working out the system, and makes the whole thing feel too clinical, ruining the experience."
• "Rude customer service. I ask the girl for a sauce and she looked like she wanted to slap me."

Cleanliness

Pros:

• "Love the new refurbishment. Now more spacious and cleaner."
• "Store's clean though and staffs are polite."
• "Now more spacious and cleaner."
• "Nice service, clean spacious loos. Very good."
• "The wash rooms are very clean as they are regularly cleaned and they are happy to let anyone use it without any interrogation."
• "Been there twice, both occasion was very busy, but the staff trying to keep it clean..."
• "Gets incredibly busy here on Friday afternoon with school children and bikers picking up pre-ordered meals for home delivery. Yet the staff team like the proverbial swan manage to shift the waiting list on the screen while maintaining an unfazed composure. Keeping the place clean too."

Cons:

• "All the tables are filthy had to clean my table myself while the bins are overflowing."
• "Place is full of flies, 🐝 can't eat your food in peace obviously the place needs cleaning around the dustbin. But Nothing special just more junk food more junk food."
• "Toilet is not available after 10pm. Manager on duty was tell me its like a kebab shop. Dirty restaurant with rude staff."
• "The tables looked like nobody looks after them, all full with rubbish."
• "Note be very careful they say receipts not working and they over charge you... also give cold rock solid burger and the chips were soft"
• "Informed staff there was no toilet paper and was meet with a blank stare. 45 minutes later there was still no toilet paper in the men's."
• "Proceed to trying to find a seat there were around 8 tables that had trays piled up with food all over the place."

Food Quality

Pros:

• "The food is absolutely amazing – everything we tasted melted in other mouths. Every chip was cooked to perfection."
• "Good McDonald's chips were perfectly salted."
• "Great food! Everything always tastes great and fresh."
• "MCDONALD'S has great food always puts a smile on my face when I'm grumpy although I'm a vegi they still taste amazing I love their fish burger."
• "The service was swift and the food was good."
• "This is one of the best McDonald's joints in London. Great vibe. Great service. Great decor and great vibe. Service with a smile. If you're in the North London area, be sure to visit this McDonald's."
• "Y'know how sometimes only McD will do? That time when you get the fries just out of the fryer and they're really hot and yummy....*sigh*."

Cons:

• "terrible terrible service, I have been given mouldy fries and stale burgers."
• "Waiting too long over breakfast, and finally when I got my food the egg was raw when I spoke to the manager, he said it is healthy to eat a raw egg as they have plenty vitamins. I asked for my money back and I got refused run manager run staff will never go back there."
• "Ordered breakfast roll and was given bacon roll with no egg. Not very impressed."
• "Worst experience in a McDonald’s restaurant. Rude and dirty staff and rows with delivery drivers in front of customers, 14min with ticket waiting for food. Only to have fries DRENCHED in SALT and cold food. More staff than customers. Embarrassing."
• "Very bad service. The food doesn't taste as the others McDonald's. Last time I ordered 3 cheeseburgers and they put only two. The chips are also horrible, very dry."
• "My friend got a chicken burger the bun was clearly old and stale the seating area dirty with food on seats and they weren't even busy sent good back it was replaced🤔😒😟."
• "Doesn’t even deserve one star, I ordered this evening, chips were cold and soggy as usual but that’s standard especially for holloway."