KFC Reviews Summary

Customer Service

Pros:

• "I met Sonal at till and she helped me a lot.I have got some confusion regarding my order but she guided me very well."
• "The staff is friendly and the chicken is soooo tender."
• "Staff are very efficient and friendly."
• "Great branch, loads of seating up and downstairs. Food arrived promptly and accurate. Staff are also really friendly which adds a nice touch."
• "Awesome service served by Manager Vishal. Food is well cooked with awesome taste like no other KFC."
• "Absolutely lovely experience! The team was so well organised and the food served was amazing."
• "The real addition to the team is Francesco... He presented the highest level of customer service and customer care."

Cons:

• "Was there with a friend between hours 11:30 to 12:30 on 6th july 2018 we was faced with absolute rudeness from the staff who had soo much attitude."
• "Slow service and unfriendly stuff. Most of the time I see the stuff not wearing gloves."
• "Absolutely rude staff to the core & I don't usually write bad reviews but felt compelled to review this branch as it is so abysmal in both service & food."
• "The staff working there was unable to communicate in an efficient matter."
• "They got my order wrong, one fillet was pink."
• "Utter garbage of a place. Staff are rude and dont know the menu."
• "The absolute worst KFC I've ever been to. I've been here on several occasions and the staff are always in the most awful, unhelpful, and irritated mood."

Cleanliness

Pros:

• "The place was clean, the service was quick and the food was hot when it came which is always good."
• "Food was excellent and queue wasn't too big, tables were clean."
• "Seating area is kept relatively clean and tidy. Toilet facilities available."
• "Clean and quick meal - way to go KFC."

Cons:

• "Downstairs smelt of vomit and in the toilet smelt of vomit and urine combined."
• "The toilets are shocking, doors barely open, water (hopefully, although, who knows) everywhere, hand drier didn't work, in really badly in need of a refurb."
• "Whole place was filthy! Not an enjoyable place to eat your food!"
• "Toilets are rank, real big urine smell..."
• "Downstairs stank of urine. Disgusting toilets with urine all over the floor."
• "Extremely dirty place, especially downstairs eating area. Dirt everywhere."
• "Dirty, disgusting place.... Rubbish and dirt on tables, rubbish overflowing, sticky floor."

Food Quality

Pros:

• "The chicken was crispy and delicious."
• "Apart from those issues, the food is always lovely, chicken being firm and delicious as all of the other KFCs."
• "You might get surprised how cheap the meals are."

Cons:

• "Good location but the quality of chicken is terrible. Ordered a 10 piece bucket. Totally tasteless and one piece seemed rotten."
• "Small queue but took forever to serve very cold chicken."
• "The food was the same as any other location but there was genuinely not a single clean table and there was food and a lot of stains on the floor."
• "I definitely do not recommend it, the meat is stale, stinks, old oil, and no one apologized to me for the spoiled meat."
• "They got my order wrong, one fillet was pink."
• "The chicken was completely raw and uncooked."
• "The absolute worst KFC I've ever been to. I've been here on several occasions and the staff are always in the most awful, unhelpful, and irritated mood."

Management

Pros:

• "First time visit during covid times. Small but staff managed entry and exit well."
• "This KFC is located near the rayners lane station. There is a section where you can sit down and eat but sometimes it is closed off and you can only order for takeaway."
• "I used to face an issue with my customised order but I'm glad things have improved a lot. Now they make the order quickly as well as the way I want it."

Cons:

• "In general the place seemed so miss managed."
• "The worst service in a KFC ever. 3 hours ahead to close and they didn't allow clients to get access to the toilets."
• "Customer service was very poor. Was actually shocking."
• "This was the last time I ever wanted to visit KFC the place is empty and they do not have even ketchup in stock."
• "Food okay - the service is beyond terrible."
• "Dreadful, truly one of the worst KFC's we have been in. Staff too busy talking."
• "Discusting !!! The worst #KFC from Europe is in London !!! Food smell bad, burgers are old (bread and chicken file), toilet are...no words!"