McDonald's Reviews Summary

Customer Service

Pros:

• "Very organised, efficient, and friendly staff. The store was spotless."
• "The staff were pleasant and efficient, the coffee was better than I expected."
• "The staff are always helpful and friendly and they get a lot of hassle from some customers."
• "Staff were friendly and did not take long to provide the food."
• "Staff is very friendly and helpful with kids."
• "I received great customer service from the staff as a whole, but in particular Josef."
• "Like to big up Fahmida the only staff member here who's forever smiling and welcoming customers."

Cons:

• "Changing my review to 1 star after dealing with rude staff."
• "Poor customer service, wrong food serve."
• "Managers walked off, seeming mildly concerned and I asked for my meal replaced well actually just fries, to which a random member of staff replied 'No. He won't replace your meal. Why? Where are the fries? You ate them.'"
• "I had a very bad experience with a member of staff called Kimberly."
• "Worst Service iv ever seen at this place, server guy was shouting out order numbers with aggression."
• "The staff here at the drive-thru are very hit and miss. Many times I've been at the drive-thru and almost every time my order is not correct!"
• "Drive through staff are rude and useless. Didn’t engage at all apart from acting impatient, forgot our sauces and slammed the doors shut on us."

Food Quality

Pros:

• "Food is always good and not dried as in other McDonalds."
• "Served fairly quickly considering the queue was long, food was fresh and served hot."
• "The food was very well cooked and was delicious."
• "When the food came it was hot and as you expected from overall Ok."
• "Great McDonald's, food i always piping hot and freshly cooked."
• "The Big Mac was fresh, fries were crispy, and the service was prompt."
• "As far as maccies goes this one is great! Food is always cooked fresh compared to other stores."

Cons:

• "The food is not even fresh."
• "Terrible drive thru experience, they took ages to take the order, they then got it wrong and then the fries were undercooked, unsalted and the drinks weren't properly filled."
• "No hot chocolate machine for over 1 month."
• "I had a milkshake which got me very ill!! I think the milkshake machine was very dirty."
• "The food doesn't taste fresh, burgers dry and not warm, the fries almost cold with the meat tasting as though the burgers were made the night before."
• "The meat of the burger just smells, large meal gives less food than medium order, and fries is so cold like it has been re heated."
• "Got served the stale deliveroo burger twice even after returning it."

Facilities & Convenience

Pros:

• "Plenty parking in the car park and also has charging ports for electric vehicles."
• "Drive-thru available for those in hurry."
• "Good parking and allowance to stay for up to 90 mins."
• "Restaurant is Clean and parking is convenient."
• "Always a place to park."
• "It's great for families as they do table service, you can just order from the displays and have your kids see and swipe through the menu without the pressure of having a queue behind you, then go straight to get a seat and have the food delivered directly."
• "This McDonald's branch is very well designed."

Cons:

• "I have to pay 100 GBP to park there more than 2 hours."
• "It is difficult to get to unless you know your way around Wandsworth roundabout and which lane to be in."
• "The parking entrance and exits aren't very clear."
• "Disappointed to see that Courier Delivery Drivers were blocking both disabled bays with their motorcycles."
• "Also the toilets were closed bar the female ones which I was unable to use due to the fact that I am male."
• "Signage unclear staff hard to come out to tell us of existence of second lane."
• "From the out set the entrance to the drive-thru should have been marked better out of a public road."