Furniture Village - York Reviews Summary

Customer Service

Pros:

• "Victor was super helpful, friendly, and polite. Not pushy at all."
• "Steve Tarran... really knows how to be a salesman, delivering all the information we needed."
• "Dillon did a great job. He listened to what we liked and what we were looking for."
• "Victor Hobson was super helpful while we were looking. Gave us the best information about the sofa and bed we purchased."
• "Steve garnett was super helpful and not pushy with sales which was the reason we left the previous shop."
• "Victor helped us with our options. He was very professional and went through everything thoroughly."
• "We had expert advice from Tyron and completed our sale with Victor after getting cookies made by Steve."
• "The entire shopping experience at York branch has been exceptional."

Cons:

• "Two colleagues sitting on sofas downstairs said hello but never came upstairs to help us or process our order."
• "Placed an order on the 8th may they said 8-10 weeks delivery... No reply from the store. Shocking customer service."
• "2nd really BAD experience, last year ordered a settee arrived with oil stains on it."
• "Worst company I have ever had the displeasure of dealing with!! AVOID!!!"
• "Very Poor Customer Service. Came in to look at beds - one member of the sales team proceeded to walk straight past me."
• "The staff are hit and miss... the staff are too dumb and the company policy needs some work."
• "Absolutely appalling service! Tried to call York branch several times and left numerous voicemails asking for a call back and not received 1!"
• "Shocking customer service. Tried to palm us off onto the ''Supplier'' who is not contactable."

Product Quality and Selection

Pros:

• "Great deal and customer service from Tyrone and Victor at the weekend."
• "We enjoyed our experience at the store!"
• "Excellent experience here, Steve garnett was super helpful."
• "We have purchased a suite today and the customer service was brilliant."
• "Furniture Village was an excellent shop as soon as we walked in the first question was would you like a drink."
• "Fantastic customer service, thanks Steve. We were looking for a beautiful new bed for our property offering superb comfort."
• "The sales person was knowledgeable and informative."
• "Very easy order processing. Very knowledgeable and friendly staff."

Cons:

• "2nd really BAD experience, last year ordered a settee arrived with oil stains on it customer service were ok and gave a small refund."
• "This year bought a bed that is clearly a very different colour I ordered cream...and iv received GREY customer service were unhelpful, rude."
• "Ordered a sofa in January. Still not got it. No communication from the company."
• "Poor quality and poor customer service. Sofa and dining table ordered back in April... both damaged."
• "The circular glass table we purchased scratches very easily despite always using place mats and coasters."
• "Never expected that I would feel inclined to leave a review after buying a sofa but received such wonderful customer service this evening from Steve G."
• "Ordered a reclining chair and foot stool... 9weeks later and still nothing and no communication whatsoever from them."
• "Shocking service, rude manager Bed ordered 27th of July promise delivery on the 15th of August still no sign of the bed!!"