Connells Estate Agents Wolverhampton Reviews Summary

Customer Service

Pros:

• "He was so responsive and in contact with us very regularly."
• "Tye has helped me with every single question, no matter how big or small."
• "Kerry has been extremely helpful with lots of communication via calls and emails so keeping you updated every step of the way."
• "Emma kept us updated on each new development of the sale and with just 10 days to go before the end of the year (our deadline) we got the phone call that we'd been dreaming of, we had finally completed."
• "She dealt with our queries in an efficient manner, and is a credit to the team."
• "Thanks to Olivia Harrison! She was courteous, customer friendly, and she arrived ON-TIME for viewing and had provided us with QUICKEST EVER DECISION to us."
• "Jackie was in constant contact, chasing all parties associated with the sale on a daily basis, in what was a complex process."

Cons:

• "Clare who I mostly dealt with was incredibly cold and often ignored my direct questions around next steps, dates and getting the property on the market."
• "Connells are useless. They have repeatedly made mistakes throughout 'managing' the property."
• "Perhaps the vetting process that Connells used on the buyers could be more stringent?"
• "I am really disappointed, I booked for viewing an apartment and came from so far."
• "I can confirm it has been over 4 weeks since they visited the property initially, after countless emails and still it did not go on the market with Connells."
• "He sent messages with no action on getting the house on the market, and just sent incredibly rude opinions via iMessage on the property."
• "Complete lack of knowledge, communication and guidance. Absolutely avoid Connells!"

Staff Performance

Pros:

• "Kennedy has made the whole experience easier and supported me throughout."
• "They help us continuously chase the vendor solicitors to keep completion on track."
• "Tam was absolutely great from start to finish. I approached her for a property to Let and were absolutely amazed by the service i received."
• "Jackie who handled the process once we received an offer was fantastic. She was quick to respond to queries."
• "A real credit to your team, thank you."
• "Jackie was very helpful and responded quickly to any of my queries."
• "I cannot find better agents anywhere else and I thoroughly recommend them 100%."

Cons:

• "SCAMMERS IN SUITS BEHIND A DESK."
• "It took me two hours to reach and then the person came with the wrong key and says he can’t show the house today."
• "Talk about major facepalm moments guys."
• "Over 3 months since the tenants moved out owing us over £900 in rent and having left the house in an appalling state we are still no further forward in receiving the deposit to cover some of our costs."
• "If I could leave 0 stars I would. Initial set up with letting out my property was good. Everything after that has been diabolical."
• "However it took 14 months, from April 2022 to June 2023 to sell."
• "Having dealt with another local estate agent that were unprofessional, unhelpful and lacked in any communication when trying to purchase a property on their books…."

Professionalism

Pros:

• "Would Highly recommended!"
• "Great staff, willing to help from the first step to the end of The process when you receive the house keys."
• "Highly recommend Connells Wolverhampton team and Joe in particular."
• "Jamie being very professional and organised ensured the process was completed quickly and efficiently."
• "We have recently brought our first home through Connells and have had a really positive experience."
• "Excellent service provided by Emma Vickers in particular, who was a consumate professional who always kept me in the loop, coupled with just being a lovely person to chat with."
• "Communication was above and beyond what was expected and she kept us up-to date whenever needed."

Cons:

• "I had to cancel my contract with Connells and move to another estate agent."
• "I wish you all the very best for the future! Once again many thanks."
• "This didn't sit right with me, I have immediately called my husband to tell him, we seeked legal advice and also contacted our mortgage adviser and the response was that this behaviour was very unethical."
• "Because of these things, delays happened. Days turned into weeks."
• "Would also recommend anyone who takes an advertising and legal package to double check the solicitor reviews and conveyancing time before signing the deal because in my case it took longer than expected."
• "The Connell's Team Are Amazing!! From the start we knew we were in good hands."
• "I can only say, getting a decent estate agent is your only hope."