Liverpool Women's Hospital Reviews Summary

Staff Attitude

Pros:

• "Every single person was amazing the care was better than private care."
• "After having my baby a few weeks ago one thing I noticed and pointed out to my partner is every single member of staff we saw was lovely and went out their way to be helpful, everyone was smiling."
• "Honestly, the best experience I've had at any hospital."
• "The staff, doctors, nurses, anaesthetist were all lovely everyone explained the procedure clearly and treated me with the utmost respect."
• "Respect to the staff here... the midwives, doctors... all the way through to the cleaners are such professional and competent staff."
• "The staff are kind & helpful."
• "The staff are polite extremely professional and knowledgeable."

Cons:

• "I spent two nights bearing her and every time i needed help she behaved like she was a rude high school girl."
• "Had problems with rude staff on MAU, which was resolved by complaining."
• "Rubesh the staff always treat me like am a piece of meat I hate this hospital with all of my being."
• "Eventually found help from a nurse who didn't seem to care."
• "It's entirely like the nurses do not care and have no interest in their jobs or the patients and everything is done by grudging routine."
• "Ridiculous hospital, been here in emergency room many times and every time there is only ever 1 Doctor."
• "Please go elsewhere to give birth if you are able to."

Facilities and Cleanliness

Pros:

• "The facilities are modern and clean and the staff are professional and sensitive."
• "It kinda annoys me when I see such low reviews for this hospital since the facilities are modern and clean."
• "Fantastic hospital had my 4 baby’s here and have not a bad word to say about anything."
• "The corridors, waiting rooms are clean & bright & the treatment facilities for women with bladder problems are great."
• "It is a lovely, clean & friendly hospital."
• "The hospital has always been very clean and it is always good to have a look at the little woolens baby shop."
• "The hospital is generally clean, tidy and maintained."

Cons:

• "Room is massive, not what you want for intimate procedure."
• "The foot deep pot holes around the site are an absolute Disgrace!!!"
• "Wards need more windows and natural light as it feels like you’re trapped and it’s depressing."
• "One negative comment is the price and quality of the car park."
• "Both parking machines out of order."
• "Your car parking charges r robbery just checked my bank and u have changed me twice 4 1 visit."
• "Its a bit bizarre that when you attend a state of the art building you are seen in a portakabin."

Communication and Responsiveness

Pros:

• "The first Midwife Lea Bushby was amazing, she was so caring and explained everything, bought me drinks and was just so kind."
• "Staff were always reassuring and talked us through every decision process and results."
• "We immediately felt reassured on meeting the team and their communication was so clear throughout."
• "From the moment I set foot in the hospital until I left every person I met was competent and kind."
• "The most incredible and supportive staff in both the Hewitt fertility centre and maternity and labour staff."
• "The care we received was fantastic from start to finish."
• "What wonderful staff and doctors... the care has been excellent can't praise them enough."

Cons:

• "Absolutely disgusting service, my daughter has now been on the phone waiting to speak to someone for 4 hrs."
• "4 hour wait on the phone to be told if you have a problem then come down and wait in line haha, will be changing hospital and midwife."
• "disgusting communication! Received a letter saying I didn't attend an appointment but never received the letter."
• "Can’t get through to speak to anybody been on the phone the last 5 days for calls lasting up to 1h6minutes just ringing and ringing."
• "Impossible to get in touch with and a very poor emergency advice line."
• "2nd attempt to speak with someone from the PALS department today. No success only voice recordings."
• "Morning visit on emergancy departament was good but when come back again after 5 pm with strong bleeding and stomachache nobody was interesting about patients."