Address: Preston Rd, Chorley, PR7 1PP, United Kingdom
Phone: +441257261222
Rating: 3.8
based on 136 reviews.
Staff and Service Quality
Pros:
"the nursing staff on the unit are absolutely fantastic, very friendly and caring and I honestly cannot fault the attention I received."
"Staff are caring. Had an op with Mr Wain and the Rawcliffe ward team. Super helpful."
"Just got back home from the Leyland ward at chorley and south ribble hosp. Brilliant service from all the staff who have looked after me."
"All the staff were brilliant nothing too much trouble and very sympathetic and efficient to all my medical needs."
"Wonderful staff and best service."
"Thank you so much to the staff, who were lovely. from the lady in the general office, directing me to the GI department."
"I can highly recommend all the staff especially on the Leyland ward."
Cons:
"Awful Hospital, I stayed here for over 2 weeks and the staff and nurses on my ward were truly awful, condescending and unhelpful when you are at your lowest."
"Left day in day out with no pain relief, absolute joke of a hospital, I will never come back here even if dying."
"Rushed me out of the appointments like they didn't want to give me time and acknowledgment."
"The lady who answers the main number for the hospital is disgustingly rude."
"The 2 guys doing the MRI scans also very rude, no care yet again."
"Attended AE other day and the reception staff were very rude."
"The young doctor who saw to me was very inexperienced, inattentive and rather reckless."
Facilities and Accessibility
Pros:
"I was able to find a disabled parking lot."
"Faster appts are generally available here than RPH and the site is easy to navigate with instructions on location of paystations if coming by car and parking payment is required."
"Fantastic service absolutely brilliant clinical facilities it was my dad who was going for an x-ray and everything was provided on entrance from hand washing gel to face masks and hand sanitizers."
"Very efficient Covid precautions on arrival at outpatient clinic and friendly staff."
"We were welcomed by the receptionist then seen within 15 mins of appointment time by a friendly professional technician who put us at ease."
Cons:
"Could not get parked on site due to Covid clinics etc. filling up the car parks."
"Disappointed with the places to eat in this hospital 2 shops which are overpriced sandwiches and microwaved rubbish."
"after a long wait and expensive car parking"
"Only 2 stars because the car parking is horrendous, despite arriving early for clinics."
"The hot food area in the education centre is also the same microwaves are used more than the staff and it shows in the food and the prices are ridiculous £5 for a meal deal."
"However, was not, for my visit there, disability friendly."
"I went for a blood test and they had moved it from where it normally was to somewhere in the back of beyond!"
Communication and Responsiveness
Pros:
"Chorely was fast to agree with me that I didn't have normal symptoms instead of just shoving me off."
"He took time to explain why I was still having pain and reassured me about my long term prognosis."
"Straight away they made me feel at ease, They explained everything and made me feel so relaxed, they made me laugh gave me a choice of music to listen to and took all my worries away."
"We were able to get daily updates via telephone about dad....nothing was too much trouble even though the Staff must be under considerable pressure."
"I was greeted by Raul and Joshy who were doing the MRI, Well what can I say, Those 2 guys are AMAZING !!"
"I went back to reception and this was organised efficiently between the staff and the Dr altered between consultations it so I could get the medicine straight away very helpful."
"OK so Sunday morning may be one of the quieter times at the Urgent Care Unit, but my experience was a very positive one."
Cons:
"I've been trying to get ahold of my orthopedic consultant for over 2 days, every number I've been handed just rings out."
"Cancelled my appointment for a cast to be taken off."
"Absolutely no chance of speaking to anyone by phone, no department recognised by voice and no operator picks up the phone."
"Had a telephone appointment for 3.30 pm on 6th December with respiratory clinic so finished work early to be ready. The call never came."
"I have been calling since 10am, I have been cut off 3 times already."
"I have been trying to speak to someone about Dapsone medication and my side effects I need help but all I am getting are answer phones and messages not one person can I speak to."
"No care given, forever trying to chase things up, never get a phone call back when I get told I would."
Appointment and Waiting Times
Pros:
"I was out within an hour of arriving, I would most definitely come here again if I needed too, such an efficiently ran centre."
"The whole procedure took just less than 45 mins from booking in to leaving."
"Great experience of this hospital, was taken care of very well, was in there for 4 hours, was well informed about my condition and was even given a sandwich."
Cons:
"Been to Chorley hospital around 8 times in the past 3 months potentially more for treatment 3 of those times on the day I have been told my appointment has been changed."
"Waiting for bloods to be done in new area. Long long long long wait. Not very stream lined or efficient."
"Thats all its worth 1 star wait 5 hour's then 1 more plus more time then close door at 9.30 its gone all together they just cant tell you its privatised staff ok even they cant be arsed with it so good luck."
"Then came the long wait of 9 hours to get a bed."
"Told to arrive for 7:30am for a keyhole surgery, waited for 7 hours to be told 'we don't know anything yet'."
"That's the slowest emergency ever!!! Don't go there if you are in risk to die.!"
"Why have appointments at 8.15am when reception doesn't open at 8.30am."