Apple Watford Reviews Summary

Customer Service

Pros:

• "Jude was sooooo helpful. He went above and beyond his customer service job."
• "Visited Apple Store in Intu Watford for help with my iPhone 12/10/22. Alfie was brilliant explaining what I needed to do. He was extremely knowledgable, helpful and patient - excellent customer service."
• "Fantastic service, and a change to interact with a proper person rather than a corporate robot."
• "The staffs here are very friendly. Either new product purchase/collection or service at the genius bar, they tried to provide 100% perfect and smooth experience."
• "All staff I interacted with was helpful and friendly."
• "The store staff were very helpful."
• "Staff were all friendly and happy to help even though they were busy."

Cons:

• "I was 10 minutes late for my appt and they didnt let me wait for someone to be free."
• "However, when it was my turn, they sent a regular Apple employee to 'help' reset my phone to address the issue which clearly I could have done myself at the home."
• "Staff looks tired of attending customers. I can see lot of staff members chatting with each other and roaming around than attending the customers."
• "Typical arrogant apple experience."
• "Very disappointed with the service I got had to travel from far definitely not acceptable."
• "Poor customer service, worker was very rude and disinterested when speaking."
• "Incredibly rude staff, went to upgrade phone after being advised to by the manager, then refused entry."

Staff Knowledge & Expertise

Pros:

• "Great store with some really helpful & knowledgable staff."
• "I had called Apple support to help me with a few problems I was having with my MacBook Air. Kristi was incredibly helpful and suggested ideas that I hadn’t heard from anyone else previously when I had issues with my MacBook."
• "A very helpful employee, Dimitri, has fixed my phone and it works perfectly now."
• "Went to this store to buy a new iPhone. James & Pete were particularly helpful."
• "The lady who served me was quite honest about the products and she did not try and sell me the most expensive model but suggested something that worked for my need."
• "Had a problem with my phone and Andre from the store went above and beyond to help."
• "Great service from Jack (Mac Genius Technician)."

Cons:

• "Genius Bar is not that genius."
• "didn't seemed to have much of understanding about the product."
• "This is genuinely the very worst customer service I’ve ever received."
• "The lead didn’t last a few months."
• "Useless customer service! making so much money that they don't care about you as an individual very disappointed."
• "Absolutely awful. If you put your device in for repair here, you will have absolutely NO IDEA when its coming back and where it is."
• "The staff were extremely rude, telling me that 'we don’t schedule those appointments, they have nothing to do with us'."

Store Experience

Pros:

• "The store has done a brilliant job with the current COVID situation."
• "Mega shop with great services."
• "Excellent service. I was in and out within 20mins and purchased EarPods, watch and new phone with case."
• "One of my favorite store in Intu mall. Have purchased/collected all of my apple products here."
• "Modern looking store with awesome products and wonderful staff."
• "Amazing store layout and lots of products on display as expected from an Apple store."
• "Always have new innovative technology being demoed!"

Cons:

• "I've left my Beats device for a repair a month ago and they don't give any update about it."
• "The core values of APPLE is missing in this entire store."
• "Just visited Apple Watford to enquire if I could recycle my Mac Pro desktop... it’s heavy and was staying in my car till I knew.. As it was only Security staff my only option was to go and stand at the back of the queue."
• "Everytime I have the misfortune to have to visit this store, I experience a new and interesting way to deliver on their consistent appalling service."
• "There's always a queue! I'm nearly always told to phone the help line, or visit on line."
• "Walked in twice carrying my iMac to the genius bar, waited over 3-5 mins before anyone approached me, despite walking past 6-8 staff chatting as usual, with no other customers around."
• "Was made to wait almost 2 hours even though originally when booking the appointment the staff said it was only a 30 minute wait."