Currys Reviews Summary

Customer Service

Pros:

• "When you manage to engage with in-store staff or generally with a human on the phone, they're generally quite helpful."
• "Great customer service, nothing like what I'm reading. Staff is polite and capable."
• "He has such a very good knowledge of the laptops which to buy to suit what I wanted."
• "Absolutely happy that I was able to stock up on ink and all the staff were ever so helpful and kind."
• "Highly recommended, lovely selection of TVs as well!"
• "From the moment I walked in, I was blown away by the extensive range of electronics and appliances they had on offer."
• "Friendly, helpful staff. (They deserve that payrise) I was impressed by the range of cookers on display."

Cons:

• "This store is always ‘under staffed’."
• "Very poor service. Been waiting for ages and ignored purposely!"
• "No staff around, waited an hour just to find prices for items that are not label and clearly in stock, no one has a key to let me me the item, its like they don't want to make sales."
• "Rude staff who need more training."
• "Customer service is a shamble at this branch, non existent infact."
• "Another place with most Asian workers that managed to get away with poor customer service for over 10 years... please read."
• "Do yourself a favour, just Look on Amazon or AE instead and don't visit this 'shop'."

Product Availability and Stock

Pros:

• "This store is very reachable from stepney green tube station. It has enough car parking space and is wheel chair friendly."
• "They are quite large and have a fair number of products on display."
• "Large store with a lot of stock on display that can be handled and examined."
• "Curry's in Whitechapel is my go to for electricals, I've purchased headphones, portable speakers amongst other items there over the years."
• "Store has large variety of appliances starting from phones to vacuum cleaner and all."
• "Currys PC World Mile End is a fantastic store for all your tech needs. They've got a wide range of products, from laptops and phones to TVs and appliances."
• "Good customer service, pricing I will recommend not to go for sales, this fridge freezer I saw £509, 4 days before Black Friday, then on Christmas n Black Friday SALES was £569."

Cons:

• "Most of the laptops are not in stock."
• "The one I wanted was no longer in stock or my second, third or forth choice."
• "I’ve been trying to pay for a top of the range air fryer online for the last 30mins and every time I get to the checkout the website says the server is having a break."
• "They said it's not available and I'll have to wait up to 21 days for it to ship."
• "Out of approximately eight different TVs we looked at on the show floor, not one of them was in stock."
• "There was hardly any stock on the shelves, prices didn't match product on the shelf."
• "Terrible experience. Standing around waiting for them to get me an item I want to purchase."

Staff Attitude and Knowledge

Pros:

• "The guy who served is very good. Helped me find laptops suitable for my kids and is affordable."
• "Staff are friendly and polite. Seemed helpful when helping me."
• "Absolutely a1 Service by sadio, even thou had to wait a while, I was dealt with efficiently, and some sound advice by the gentleman."
• "Once I spoke to a Bengali man, around 50, who was most helpful and every patient in answering all of my questions."
• "After a nightmare dealing with Currys online and over the phone to get a faulty washing machine replaced, it was so refreshing to receive fantastic help and service from two lovely ladies who personified professionalism and great service with grace and a smile."
• "Good service from Fahim he definitely deserves a bonus."
• "Staff are great in particular Joyce, Sebastian and Aliya as they helped me!"

Cons:

• "I came in to purchase a TV. And had to ask 4 people for help as none of the staff have any knowledge if there own stock."
• "Rude staff who need more training."
• "Customer service is a shamble at this branch, non existent infact."
• "Staff were a bit slow, and system seemed was a bit low tech - but store seemed extensive and large."
• "Bunch of low class workers. They lack professionalism."
• "Very rude stuff, his name is Rangvir sieng... It's seems to me he never went to any school."
• "Staff is friendly, but store is massively understaffed."