Currys Reviews Summary

Customer Service

Pros:

• "Ordered a console online and collected it the next day, was greeted with a polite young lad who helped and went to collect the console."
• "Young shop floor assistant named Luke proved most helpful in explaining some features I was looking for but couldn't get a clear answer online and helping me narrow down my choices to 2."
• "I walked in, not knowing which laptop to buy. I came across a very friendly young man named Ethan, who was so helpful and friendly and took the time to show me different laptops until I found the perfect one."
• "Really friendly staff, purchased a switch for my son and wasted some time looking at TVs."
• "Helpful staff and plenty of free parking ☺"
• "Went to buy a tv and soundbar brilliant service and great staff."
• "Great experience from a knowledgeable and helpful colleague Tienny, worth paying a pound more a month on my upgrade to get honest and unbiased help and feedback on my options."

Cons:

• "Buying stuff here is a pain. Chose what I wanted then had to find someone to serve me."
• "Went to look for a turntable as there were so many listed on website. When we went in we asked a member of staff who really couldn't be bothered to show us where they were after asking twice!"
• "Wait time is disgusting, the staff just stand around chatting and stare at you for interrupting."
• "It wasn't easy to find what we wanted; staff were too busy chatting amongst themselves to help out."
• "The staff were all chatting to each other while on their phones."
• "Not helpful with trying to get a new tumble dryer through Currys own insurance."
• "Customer service was disastrous."

Store Experience

Pros:

• "They're taking covid very seriously. We got there before a large queue formed, but still had to wait a little bit."
• "A well laid out store. Easy to browse all of the products."
• "This is a very good place to shop for electrical and electronic equipment."
• "Ample parking and very close to store."
• "Properly divided sections; wide variety of items; availability of decent info about every item; knowledgeable and polite staff who are ready to provide ample information."
• "Good display of numerous items for potential customers was looking for a washing machine and found one I liked and staff were very helpful with the purchasing procedure and delivery service arrangements."
• "Shop is quite big and well spaced out. Clearly signed what is in each area."

Cons:

• "The collection system at Currys is cruelly cumbersome, so my visit there took nearly 20 minutes to complete."
• "The shelves were thick with dust, there was a huge que and quite a lot of customers in store, it felt busy and chaotic and not at all covid safe."
• "Then the person turned up and said the items might not be in stock (why have them on display then?)"
• "Believe this unorganized system they have has wasted 40 minutes plus of my time, not to mention the stress of being mislead to unnecessary waiting in a queue."
• "What happens when you pay your staff really low wages, which then causes low staff. Bad corporations."
• "The shop was very dusty and dirty there were trolleys everywhere and ladders between products."
• "The lack of help was so chronic I left the store on the first two visits."

Product Availability and Stock

Pros:

• "Went into curry's at the Chelmer retail park to purchase a google home and a surround sound speaker. The staff were incredibly helpful and informative about the products."
• "First thank you Peterson for your expertise and advice in choosing the right TV for my needs."
• "Extremely helpful sales assistant (David) when buying a new fridge/freezer."
• "They even checked out back for something not on the shelves & had it which saved me a lot of hassle."
• "I bought this iron at Currys Chelmer Village Retail Park three and a half years ago. As you can see its still in great condition."
• "I recently bought a pair of Sony headphones and I was served by the lovely Abi, she found me a pair that I wanted after being told prior they were out of stock and she gave me recommendations and explained the guarantee to me in detail."
• "Quick and brilliant service!"

Cons:

• "Absolutely shocking company, ordered a dishwasher which was in stock, an hour later got an e mail to say the order has been cancelled."
• "Had to wait nearly two weeks for a pc instead of them just delivering it to my home."
• "Went here for bargain on Amazon echo... they were out of stock across the whole of the business."
• "After a long wait we were told that they were out of stock of the item we wanted to buy."
• "Stocktaking, is poor. Items showing as 'in stock' online cannot be found in store by the staff."
• "Went to scout for a new TV, and their range is fairly lacking considering the size of the store, and their prices on the models they do have aren't very comparable either."
• "Sales assistant very helpful but could not find the vacuum cleaner, which according to store's records was in stock, we wanted."

Staff Attitude and Helpfulness

Pros:

• "Highly recommend going to this Curry store."
• "Helpful staff, apparently not on commission so no hard sell!"
• "However, when my turn came, the advice given was knowledgeable and the staff member was pleasant and polite, despite the hectic day he was probably having."
• "We had an integrated larder fridge delivered and fitted on Monday 24th April 2023. I opened the frontdoor to a very friendly and polite young man who told me who he was, Faruq, and explained why he was there."
• "Went into curry’s store in Chelmsford today and the customer service I received today was amazing."
• "Friendly staff and lots of them! Have brought many appliances and other bits from here and never had any issues."
• "Had an awesome experience shopping at this store. Mainly thanks to Luke Saunders - very knowledgeable, helpful and patient staff."

Cons:

• "Normally good store, however items are locked behind the Department Wall, and if they don’t have employees of that Department Present you can’t get it."
• "Not Again! Walked in looking for something specific (which wasn't there) and were accosted and asked if we wanted help by two staff who physically stood in our way."
• "Customer service advisors are useless in this place."
• "Genuinely wouldn’t bother going in again, so many staff on the shop floor but all of them look like they’re hiding from customers."
• "Service in store was appalling with staff blatantly ignoring both customers and their own manager calling after them."
• "As usual a lot of staff milling around, but they have to find someone else to deal with you 'As it's not their department'. Eventually served by a very helpful young man (Kurtis) who knew his stuff and was able to assist professionally to our queries."
• "Worst customer service ever."

Management and Organization

Pros:

• "Great store for all your tech needs, although I found some of the staff lacking in knowledge of some of products."
• "Its a different world to the one I worked In many years ago but its good to see the staff are still passionate and interested in the tech."
• "Very informative staff (in the television section) answered all my questions."
• "The staff were very relaxed and never pounced on us with a sales pitch... instead were there only when you needed them and had so much product knowledge."
• "I would give 7 stars if I could. Russ (manager) and Georgina (staff) were brilliant."
• "It was lovely seeing great teamwork."
• "The online check-in system worked quite well, and my item was brought down to me after only a few minutes."