Currys PC World Featuring Carphone Warehouse Reviews Summary

Customer Service

Pros:

• "Maria from Currys Tamworth provided excellent service when I visited store to buy the fridge freezer on dated 23rd August 2023!"
• "Outstanding support and customer care by Sam."
• "Listened to what I wanted and then give good advice."
• "Went to Currys Tamworth Vetura today to research buying a sound bar. Spoke to a very helpful assistant called Nathan Green."
• "5* customer service and care provided by a polite and knowledgeable young man."
• "The young assistant was extremely polite, helpful and offered sound advise in assisting me to select a new mobile phone."
• "We cannot praise the young gentleman who served us today enough, Sam was fantastic, I took my mother in law in for a new phone, he was patient, kind, helpful and genuinely interested in what she needed."

Cons:

• "Useless, didn't want to help me with my specific needs."
• "Disinterested staff who know very little about the products and only seem bothered in selling warranty uplifts and add ons."
• "Clueless, just tried to buy a bogstandard microwave... 'we need to order it for you.'"
• "Terrible service, bought a Samsung A8 tablet for my son after advised this was the best tablet to go for by currys sales assistant."
• "Customer service is very poor. My brand new phone failed to work but they refused to replace it cos it was over 28 days old."
• "Absolute disgrace is what I think of Curry’s as all they’re interested in is taking your money and customer care is non existent."
• "Staff are rude make out you are are scammer and a criminal."

Product Availability and Stock

Pros:

• "The store is nicely set out and as we were in the market for an American fridge freezer it was useful to see them there rather than on the internet."
• "Fridge arrived on prompt time frame."
• "Better to pre order the goods what you want as they not keeping many things on stock (1-2 days delivery)."
• "Always like going into Currys PC World just to have a browse and look around."
• "Currys pc world is a good place to check out all the latest gadgets."
• "Great place to shop for electrical goods at the right price. Friendly staff."
• "It's well laid out with lots of electrical products to interact with."

Cons:

• "Advertises multiple computer components on the website, has zero in stock at the actual store, just expects you to buy them online."
• "Bought a tumble dryer, got given a delivery date, got a text confirming date, dryer didn't arrive."
• "Very little is in stock, most advertised can't even be ordered in."
• "Pretty hopeless store. Wanted a tumble dryer, end of line model being phased out... Was told I couldn't have it as it was on display."
• "They never have the items in stock to look at before you buy."
• "Went to buy a fridge! Every model we wanted to buy they had no stock."
• "They never have anything in stock."

Staff Attitude and Helpfulness

Pros:

• "The young lady was very helpful, answered all my questions."
• "Staff were great, computers in shop down but Maria very very helpful."
• "The staff in Tamworth are efficient, helpful and very knowledgeable and the reason I always go there first."
• "Served by member of staff called Holly who was a credit to Currys. She was so helpful."
• "The young lady, Isabella, who helped with our purchases today was amazing. Very helpful, patient and very good customer care."
• "Staff were very helpful. They made sure our buying experience was smooth."
• "The member of staff that assisted me today when I visited the store at Ventura Park Tamworth, was friendly, knowledgeable and very helpful and informative."

Cons:

• "First time in this store in years, after a bad experience a while back. Won't be going back. Staff standing around on phones or talking in groups."
• "One star is too generous!! We couldn’t even get into the store at Tamworth to buy a vacuum."
• "Showed the two ladies a price match product cheaper in argos for them too laugh amongst themselves and advise that argos price was in correct."
• "Very unhelpful manager. We had an airfryer break under guarantee."
• "Waited in line behind just 1other customer for 45minutes to be told item we came for is not in stock."
• "I would like to leave a complain here for the manager from PC Currys Tamworth who called herself “Sue”."
• "They were very rude and unapproachable!"