Bristol Street Motornation Derby Reviews Summary

Customer Service

Pros:

• "Great customer service and fantastic buying experience from Richard Cooper and the team."
• "Paul was very pleasant and not pushy at all."
• "I would recommend Bristol street motornation Derby they are extremely helpful and even have a sense of humour to Brighten your day 😀 xxx"
• "Everything went perfectly. Paul Abbey was exceptionally helpful."
• "Richard Cooper had lots of knowledge of the car."
• "Harvey and Kevin made everything really straight forward and explained things fully and in an easy to understand manner even when I asked like 50 questions."
• "The service received from all the staff was amazing!"

Cons:

• "The salesman LIED to me and was backed up by his sales manager who refused to reply to my calls."
• "The managers Ashley and Andrew were absolute rubbish and offered no solutions."
• "I have been lied to, misinformed and mislead for well over a week."
• "Once they have your money there the relationship ends."
• "Only downside was when we collected vehicle we asked for service history and despite several emails have still not received this."

Buying Experience

Pros:

• "I drove away, one very satisfied customer."
• "I loved the car and after getting back to the forecourt was keen to sign the paperwork."
• "Dan helped throughout the whole process, going above and beyond to make sure I got the right car for me."
• "Managed to arrange to see the car the same day and was greeted by a very knowledgeable Tony, who put absolutely no pressure on us."
• "Richard was very thorough and knowledgeable."
• "Richard really looked after us."
• "The test drive was excellent, the car was prepared and ready out front before we arrived and on collection it was ready to go with everything sorted."

Cons:

• "Would have expected Bristol Street to have checked prior to selling the vehicle."
• "When received we noticed the bumper was actually broken."
• "They wasted my time and I have no vehicle impacting my work commitments."
• "After covering approximately 1000 miles the suspension failed, called the warranty company, they told me to have the problem diagnosed at BSM, the earliest appointment was in 4 weeks."

Facility & Process

Pros:

• "The car was delivered on time by the extremely courteous Ivan and all Covid precautions had been taken."
• "The actual deals that I was offered were a lot better than what I can find online."
• "The car itself was as described in the pictures on Auto Trader."
• "The paperwork was explained well to us and arrangements to pick up the car where done to suit us."
• "We were placed in the perfect car. It looked brand new being a used car and handled us very well."
• "Purchased VW Golf at competitive price and was delivered with tax, full service and valet."
• "They are also very quick to follow up and keep you updated along the way."

Cons:

• "The dealership building itself looks a little run down and a bit 'old school', and there wasn't much room for customer parking."
• "The only thing that gets on my nerves is the constant pressure to buy warranty of some sort."