David Evans Estate Agents Reviews Summary

Customer Service

Pros:

• "They are professional and personable making you feel welcomed and looked after."
• "Everyone we came into contact with was polite, efficient and very helpful."
• "The staff were always friendly, extremely cheerful and helpful at all times."
• "The whole team at David Evans were always professional, warm and friendly."
• "The staff in the office are incredibly helpful and caring as well and I cannot fault them."
• "They have always gone above and beyond, if there was ever an issue it was resolved within 24hours."
• "They helped keep me updated with developments throughout the entire chain."

Cons:

• "Poor service. How this estate agent has good reviews if they treat people like this is beyond me."
• "Highly unprofessional and clearly incapable."
• "No communication with us. It’s just simply rude and unprofessional."
• "Unlikely to use again. They continuously pest you on a daily basis."
• "Yet would find it difficult to return your calls or be put through to the correct person when you’re the one chasing them!"
• "Poor customer service from David Evans… rude with not a care in the world when it comes to peoples circumstances."
• "Dodgy and unhelpful."

Professionalism

Pros:

• "Very professional and informative whilst providing a personal and friendly service."
• "David Evans Estate Agents are professional, reliable, and affable."
• "Jonathan Evans dealt with our sale and he was professional, friendly and hard-working throughout."
• "Really pleased with the service provided by David Evans Estate Agents. We were supported by Jonathan Evans when purchasing our property. Jonathan was very professional, reliable and friendly."
• "Excellent professional staff with a good knowledge of the market."
• "The highly knowledgeable and professional staff made the house purchase particularly stress-free at all times."
• "I am pleased to say this was handled in a professional and delicate way as you would expect from a professional company."

Cons:

• "The instant smell of dog hits you as you walk in. It is certainly not professional."

Communication

Pros:

• "From start to finish, they have kept us advised every step of the way."
• "In particular, Graham kept us updated at every step of the way, he was dependable and courteous, and we really appreciated that."
• "Having Jon there to talk us through each stage was great."
• "Kept informed at all relevant points and would highly recommend for a stress free service."
• "They call back when they say they will and give regular updates throughout the process."
• "We were really impressed with the regular updates that we were provided with throughout the sale, both from Jonathan and the broader team when he was out of the office."
• "They always got to back to us quickly regarding any queries or messages."

Cons:

• "After not hearing back I called the office to find that they had signed an agreement with someone else."
• "Made an offer on a Monday heard nothing back by Tuesday evening so rang for an update."
• "They were very poor with updating me via email so that I had written evidence of any updates or progress."

Support and Guidance

Pros:

• "They supported my family and myself through what is one of the most stressful events and understood the additional issues with health and disability my family face and why certain requirements were needed in our next home."
• "We felt supported through the whole process as first time buyers."
• "The team at David Evans were fantastic from start to finish."
• "The whole team provided excellent support and guidance through each transaction."
• "From the very beginning of the process of selling my home all the staff at David Evans have been supportive, informative, and available to walk me through the many forms and questions that need to be dealt with."
• "We would like to say a huge thank you to the team at David Evans for their help and support throughout the sale of our property."
• "They keep us informed at all stages of the process and are happy to answer any questions we may have."

Cons:

• "Will do keep your fees and deposits when having no interest of signing a contract for a property."

Local Knowledge

Pros:

• "From the outset, Jonathan gave really helpful advice, knowing all about our property and the local area as well as some potential buyers."
• "Their local knowledge and personal touch sets them apart."
• "I was impressed by their in-depth local knowledge, in particular local valuation trends."
• "They take a personal interest in the properties they work with and have a real knowledge of the local market."
• "They are excellent value for money, and will more than earn their way through their excellent local knowledge, hard work and friendly service."

Cons:

• "Seems like most of the positive reviews were a while ago so maybe they have had a re-shift in staff."