Kings Group - Edmonton Estate Agents Reviews Summary

Customer Service

Pros:

• "Receiving the key within 30 days not only exceeded my expectations but also demonstrated the agency's commitment to delivering exceptional customer service."
• "Great service and welcoming team at this branch of kings."
• "The service I received from China and the team has been phenomenal."
• "Great service all round, lettings team are 10/10."
• "The support I received from Kings during a tricky house purchase was truly amazing!!!"

Cons:

• "Although King's Group Edmonton charge a management fee for letting properties. My experience is that next to no management took place at all with my property."
• "I contacted Kings Edmonton for a EPC certificate...I wasted 5 days with Kings and as a result I’ve gone elsewhere for cheaper."
• "Putting up Sold signs outside properties that have NOT been sold!!!"

Professionalism and Support

Pros:

• "The whole team at the Edmonton branch are exceptional, trustworthy and have shown us upmost care especially in understanding that the move was a massive change for my parents."
• "I've just bought a property with Kings, everybody on the team has been really helpful."
• "Stuart Mackay was excellent during the sale of my property - being very personable, considerate and always easy to contact."
• "I would especially like to thank Stuart who kept me informed throughout the whole process."

Cons:

• "Their vetting procedure is more or less non-existent as tenants maliciously damaged and carried out extensive criminal activities at my property."
• "Totally terrible company. Asking for proof of people's Bank balance. How dare you."
• "Be careful NOT TO PAY ANY MONEY UPFRONT without the terms and conditions and know that they will agree to sell the same property to many customers at once without notification."

Efficiency and Effectiveness

Pros:

• "Stuart, Joe, and Olly were a pleasure to deal with, advising us and guiding us with professionalism and good humour."
• "We just completed the sale of our house with the help of the team at Kings. From start to finish they were wonderful!"
• "I want to thank Kings Edmonton and specifically Olly Knipe for his effort to help me find a house."
• "Excellent service from the team at Kings Group - Edmonton. The staff were brilliant, very professional and friendly."

Cons:

• "There have got to be the best agents in Edmonton."
• "Be careful with this letting agency if you have a chance dont involve as they flirt with you so nice once you sign a contract you start getting rude replies."