Enfields Estate Agents Bitterne Southampton Property Sales Reviews Summary

Customer Service

Pros:

• "Kevin Ashley is excellent at chain management and phoned me at least once a week to give an update."
• "The service has been excellent and we have always had quick, professional responses to our emails."
• "Kevin's customer service is amazing!"
• "We were always kept informed, he always got back to our queries promptly."
• "They are attentive, professional and very productive."
• "Everyone was so helpful and proactive; quick to reply to emails and phone calls."
• "The communication between everyone is greatly appreciated and is making this a pleasant experience."

Cons:

• "I had only one viewing in two weeks with no feedback provided, despite me chasing the office on this repeatedly."
• "I found their communication poor and their agents ineffective in generating interest in and marketing my property."
• "The overall impression I got from them is that they couldn't really be bothered to look after my property sale."
• "Poor service and complaint handling, contractor breaks out belongings and it's our fault."
• "Had us waiting outside a viewing for 20 mins then called to say they cancelled but I received nothing whatsoever on all platforms."
• "Very rude and patronising agent when I enquired for a bungalow they have for sale."
• "Kept waiting for over 30 mins with no contact, having travelled for 5 hrs from Cornwall."

Staff Performance

Pros:

• "Louise was an absolute star and I can highly recommend."
• "Louise Carr was reassuring and communicative throughout the whole process."
• "Jack & Grace were both great, they kept us updated with viewings and offers, always happy & cheerful."
• "Louise as our chain has been complicated at times and she has been absolutely brilliant throughout fighting our corner to get the sale and onward purchase through."
• "Louise at Enfields has been wonderful. Very professional, supportive and excellent communication throughout."
• "Louise was fantastic - professional, kind and efficient."
• "Louise has been outstanding in the way she has helped us to buy a house."

Cons:

• "Unfortunately I had clearly chosen the wrong solicitors, as they were incapable of doing their job which stalled the process on several occasions."
• "Terrible experience and abused by estate agent employee, so upsetting."
• "The branch manager and my point of contact decided to leave the business half way through while my property was on the market, and no one thought to update me, essentially leaving me in limbo while my property was on the market."

Value and Efficiency

Pros:

• "We sold our house with Enfields Estate agents, and found them very good value for money, professional and responsive to an ever changing market."
• "We were very pleased with the quality and the value provided for the listing."
• "They demonstrated a genuine knowledge for the area and of their industry to help effectively market and sell my property."
• "Absolutely no waffle, just upfront and honest service."
• "Overall, exceptional value for money and great service."
• "They were successful in selling my property very quickly and at a good price."
• "I rate Enfields as the best I have experienced."

Cons:

• "They may not be the cheapest agency, but the level of service you get is worth it."
• "I will not be using Enfields for further business and would recommend that prospective sellers look elsewhere for estate agents in the future."
• "Unprofessional time wasters and not to be trusted."