Kinleigh Folkard & Hayward Belsize Park Estate Agents Reviews Summary

Agent Performance

Pros:

• "Our letting agent Sabrina at KFH was very professional, friendly and helpful."
• "Adam Cohen patiently looked after me at KFH, helping me purchase my first flat."
• "Juan was an excellent real estate agent who was always available to answer my questions and help with finding a solution that worked for me."
• "Nicole has been our point of contact and she has been honest and quick with communication as well as understanding."
• "Giulia has been an absolute pleasure to deal with and has gone out of her way to make the transition as smooth as possible for us."
• "Andre Williams was a pleasure to work with. He listened to exactly what I was looking for and found me the perfect apartment very quickly."
• "I was helped by Josh Wilson, and he really made the whole experience with moving to London and finding a good apartment a breeze."

Cons:

• "Scammers. We were in dispute with the landlord about the deposit. They, in a total deliberate way, tried to lose time, lied in their emails and delayed any communication to make the 3 months you have to dispute a deposit pass."
• "KFH agent illegally entered the property during our tenancy."
• "KFH managing agents are extremely slow at communication when an issue arises."
• "After signing the contract, they don’t have time for you any more. They don’t reply to emails or reply in two weeks claiming that they are very busy."
• "KFH kept holding our security deposit for 7.5 weeks after the move out date without giving any proposals for deductions or informative communication."
• "KFH is not careful with personal data."
• "KFH wastes tenant's time and landlord's money."

Property Quality

Pros:

• "The whole process with KFH was easy, quick and professional."
• "Everything went flawlessly and seamlessly, thanks to their expertise and collaboration."
• "We were very impressed with KFH during our recent purchase process. Adam Cohen is a real asset to the team at KFH."
• "I'm so happy with my new flat."
• "Colin Gillibrand made the entire process an absolute cakewalk- he was thoroughly efficient, courteous, meticulous and exceptionally supportive every step of the way."
• "Adam Cohen... is very knowledgeable on all legal aspects and was calm, confident and reassuring throughout the whole process."
• "Both were very knowledgeable of the local market and provided with all the support and advice I required as a first time buyer."

Cons:

• "It is a joke if they think tenants are gonna spend over £800 to sleep in that plastic bed."
• "No dining table, old mattresses, dirty walls. Absolute SCAM."
• "However, the only downside was the furniture in the house was old and at times broken."
• "They are showing fantastic luminous big flats, but selling completely different ones."
• "Tenancy agreement has illegal clauses."
• "KFH poorly markets properties."
• "KFH Belsize Park - Worse Estate Agency in London - anyone coming from abroad please STAY AWAY from these thieves."

Customer Service

Pros:

• "Our experience with KFH was exceptional. The entire process, from initial viewing to lease agreement, was handled professionally."
• "Many thanks to Charmaine and Fergus who were extremely helpful and friendly."
• "The administration team is also efficient, responsive and professional and put some competitors to shame!"
• "It has been a pleasure dealing with Dillon from KHF. Super good with comms and keeping us updated, professional and efficient."
• "I would not hesitate to recommend this company; it was so refreshing to find a genuine, friendly agency."
• "Prompt service and response to all of my queries."
• "The staff in the office including Charmaine Richards were all very strong with a keen attention to detail."

Cons:

• "But here comes the sickening part! Alina, the sales negotiator you worked with so far who is a lovely lady by the way is away for the week and leaves her assistant to take care of paperwork for her."
• "KFH fees to tenants are unreasonably high."
• "Peter West the assistant does not write back to you at all on Monday. Tuesday he is still quiet."
• "Our offer was accepted but Peter West didn’t hesitate to show the property to other buyers and found somebody who can pay more, ended up cancelling our process."
• "Be very wary of this agency. The vast majority of reviews on here are from those who have only experienced KFH in the 'pre-signing of contract' period."
• "After signing the contract, they don’t have time for you any more. They don’t reply to emails or reply in two weeks claiming that they are very busy."
• "In the meantime, even though your offer was accepted he did not care about his manager, did not care about you or your hopes and dreams, did not care about work ethics and did not care about the reputation of the real estate agency he works for and he kept on showing the flat to others, found a cash buyer of course and on the phone he says, 'there is another flat, why don’t you look at that?'"

Professionalism

Pros:

• "We had a very good experience with KFH. The agent Robbie Coyle gave us a valuable support since day one until completion."
• "They have been diligent in finding suitable tenants for our flat and are always attentive courteous and professional."
• "For several years the team at KFH have been finding tenants for our properties."
• "He is extremely polite, not pushy and very well informed on his properties."
• "I would definitely recommend KFH for any property-related business."
• "We have been dealing with a number of agencies in the last 7 years, but I have to admit KFH is by far the best."
• "They are a very professional firm and we will continue to use their services again."

Cons:

• "KFH didn't ensure the property is clean for move in."
• "KFH ignored conditions of the offer that were included in the contract."
• "Making tenants sign different properties on contract."
• "KFH went above and beyond to handle the issue and make sure we were comfortable before moving in."
• "Myself and my housemate rented a flat through KFH Belsize Park and had our deposit (over £2000) withheld for 7 weeks after the end of our tenancy, without any information or reasoning."
• "Estate agents often get a bad press, but KFH have been great during a tricky and complicated sale."
• "HORRIBLE SERVICE. 👎 Spread the word 🙏 Share, share, share!"