Park Cameras Reviews Summary

Customer Service

Pros:

• "Nice place, friendly people. I think I had one of the best customer service experience in recent times."
• "Thank you to Steve, the helpful gentleman who assisted me in finding my new camera."
• "Kayla was helping an elderly couple download, print & choose frames for their photos, we were impressed with her patience & kindness."
• "You'll find helpful staff that are happy to demonstrate kit and talk about different options."
• "I received exceptional professional customer service from Kyle."
• "Customer service from the sales guy Shaun was second to none."
• "The staff were incredibly helpful, knowledgeable, and patient whilst helping a beginner with limited knowledge and experience."

Cons:

• "Needed help downloading a small video, off an action cam I’d purchased in store, for police evidence of an RTA. Lady behind the counter was totally uninterested and unhelpful."
• "Poor service and I'm not entirely convinced they are that worried about it."
• "Very poor. Purchased a 'new' £800 professional strobe monolight, item I received had been used."
• "I do not recommend Park Camera’s as they send out faulty products and do not respond to complaints."
• "Might be ok if you want a £1000 camera with all the accessories but if you just want a bit of help with a technical issue on previously purchased items, then oh dear. Surly staff, disinterested, too busy etc."
• "The most unprofessional customer service I have ever received."
• "Absolutely horrible customer service. Very Rude towards my father in law who was a loyal customer for years."

Product & Stock

Pros:

• "The showroom was very spacious, well stocked and impressive."
• "I also notice they do USA & India spec photos which is really good as these are difficult to find being different sizes/etc."
• "I Ordered a second-hand Nikon D7200 body on Saturday for a really competitive price, advertised as Excellent. Only two-days later a mint condition (even the box) Nikon D7200 arrived."
• "Great range that is always available to try before purchase."
• "The store is well laid out and easy to find the items you are looking for."
• "Great camera shop. The staff are really knowledgeable and helpful."
• "Great range of quality equipment with large stock of Nikon, Canon, Pentax etc."

Cons:

• "They sell goods they don't have."
• "Stay well clear return binoculars fir repair they can’t find them now but confirmed they was there mike the manger in the shop promising to get back to you but it don’t happen."
• "Bought my husband some Zeiss binoculars from Park Cameras, and they're faulty."
• "I had to send back a faulty Wacom tablet previously too."
• "Bought an expensive secondhand camera with a battery. Advertised as in working order. Battery didn’t work, would not charge, so not as advertised."
• "The lens didn't arrive after a week, no communication received."
• "3 times I've ordered something online because the website said it was in stock only to subsequently be told once the order was place that it wasn't."

Staff & Service

Pros:

• "I can only say everyone I spoke to at park were nothing less than professional."
• "Agreed that you sometimes have to seek out staff, who were probably trying not to apply pressure - but they were friendly, informed, and happy for me to try out their wide range of items."
• "Mike looked after me today as I wanted to purchase the LX100 ll, he was great, really helpful and very knowledgable."
• "I have used Park Cameras twice now to trade in lenses. They pay far better prices than their competitors."
• "Toby was really helpful in answering any questions we had and also giving us new avenues we had not thought of."
• "Served by Sam P, who was extremely helpful and knowledgeable."
• "Massive thanks to Kyle in the Burgess Hill store who gave such personable, helpful and knowledgable service."

Cons:

• "Previously I would only ever have come to Park Cameras. Sadly now it's not worth the drive."
• "I asked several times for help with training, however i received none."
• "Worse still they don't take American Express. For a company this size this is unacceptable."
• "Good selection of products, but staff do not seem keen to help."
• "Unfortunately after quoting a trade in price over the phone they offer a different amount when you get there."
• "It is also quite frustrating when you get an external sales rep behind the counter who can only demo a particular brand of camera but do not make it clear that they are not shop staff & therefore not actually serving customers."
• "Good stock but staff not exactly welcoming."