The Shutter Shop Ltd Reviews Summary

Installation Service

Pros:

• "Quick and efficient installation."
• "The installation has been done promptly and I am very happy with the result."
• "The installation only took 30 mins!"
• "Installation took only a couple of hours."
• "The installation was done very quickly and very neatly."
• "Installation was quick and on time."
• "Installation was completed professionally and the quality of the shutters are great."

Cons:

• "They dragged it for 8 weeks and when I asked for the fitter to come at 9 rather than 8 for fitting they refused."
• "Really poor service RE the installation."
• "The appointment was then cancelled the day before and I was then told they there earliest date they could next come out was not for another 2 weeks."
• "Poor quality and terrible service - one of the louvres was broken when the shutters arrived."
• "The customer service throughout was poor."
• "Given quotation and when I called back was informed that the person was new and the price had increased by £800."
• "Absolutely awful experience, highly regret ordering from this shop."

Customer Service

Pros:

• "Everyone I spoke to was friendly and gave really practical advice."
• "A pleasure to do business with them."
• "Would highly recommend this company as after sales care is excellent indeed."
• "Thank you so much to the team!!"
• "Every member of Ben's team was helpful, skilled, patient and professional."
• "Very responsive and helpful staff."
• "All staff we spoke to were extremely helpful and kind, as well as efficient."

Cons:

• "The store was completely unapologetic and blamed the courier - no offer of compensation for the inconvenience."
• "Absolute nightmare - avoid this company."
• "It has been nothing but a true disappointment from start to end."

Product Quality

Pros:

• "Delighted with my new shutters."
• "The shutters are well made, elegant and versatile and met my need for privacy while still admitting plenty of light into the room."
• "We are so pleased with our new shutters - they are the finishing touch to our home that we needed!"
• "The shutters look amazing, really well finished."
• "The shutters are beautiful quality, perfectly fitted to our windows due to the thorough initial survey."
• "The shutters are of very high quality and finish."
• "The design is perfect and in keeping with the sash windows I have throughout the property."

Cons:

• "The shutters don't look good neither, I'll definitely be changing them as unfortunately we weren't advised well by the initial advisor on what would suit our windows."

Value for Money

Pros:

• "Delivered a great solution at a competitive price."
• "Gave a very competitive quote."
• "Fairly reasonable compared to the quotes of other companies providing similar shutters."
• "They came in significantly cheaper vs other companies such as Hillary’s."
• "Their prices are competitive, their products good value."
• "The shutters were competitively priced and delivered within the original time estimate."
• "Much cheaper than other competitors and the end result is just fantastic."

Cons:

• "Given quotation and when I called back was informed that the person was new and the price had increased by £800."