Plantation Shutters Ltd Reviews Summary

Product Quality

Pros:

• "The price was the best by far, and we have not had to compromise on quality of service or product in any way."
• "We are so pleased with the installed shutters and have exceeded our expectations."
• "The craftsmanship, design and standard of the shutters is excellent."
• "Fabulous shutters made with excellent quality hardwood."
• "Top quality products that look great."
• "The shutters themselves are well engineered, expertly fitted and look terrific."
• "The shutters are a well-made, quality product and I have no hesitation in recommending the company."

Cons:

• "In my daughter's flat the bottom strip fell out within a few hours."
• "We did find the magnets are stronger than really necessary and require more force to open than we would like."
• "The salesman gave completely wrong information on how much light they shut out."
• "The fitting is terrible. Within 2 months of having them fitted we’ve had numerous issues with the fitting."
• "The shutters were not fitted correctly in my house and had to get different fitters back to adjust and fix."
• "Absolutely horrendous experience! Dreadful customer service!"
• "The shutters were not fitted correctly in my house and had to get different fitters back to adjust and fix."

Customer Service

Pros:

• "Plantation were friendly and helpful all the way through and price competitive."
• "All members of staff I have dealt with are professional and very pleasant."
• "Customer service was on point, shutters arrived early and installation seamless."
• "Very helpful on the phone, patiently answering my questions and explaining any details."
• "The whole team were great, even the sales team. Never too pushy always very patient and after care was great as well."
• "The team are friendly, professional and I was kept informed by clear communication throughout the process."
• "The customer care was always helpful and friendly and the installation was super quick and really tidy."

Cons:

• "Fitters late well over 2 hours and when they arrived really quite rude."
• "A reasonably good product, but be careful with installation. Nobody had answered my question about window furniture that needed moving and when the installer arrived, he was incredibly rude and refused to do it."
• "The only negative was we had to chase installation and we weren't kept up to date with when our shutters would arrive."
• "On having a telephone conversation with the owner and M.D. found him to be arrogant and someone who really couldn't care less about 2 of his customers."
• "The guy who installed the shutters was quite rude."
• "I raised this with the company and they just ignored that."
• "There is 2 sides to this review - first is customer service, which unfortunately was not great - I have faced many mistakes during quotation process, that resulted in extra cost."

Installation Service

Pros:

• "The work was done to a very high standard and the fitting team were very courteous and polite and ensured all rubbish was cleared and dust sheets were used during the install."
• "The initial fitting session was really useful in making the shutters bespoke to my windows."
• "Fitting went like clockwork with no issues."
• "The delivery time was quicker than quoted and the fitting went smoothly."
• "The installation was quick and clean and when I noticed a couple of adjustments that needed to be made they promptly (same day) sent someone out to rectify them."
• "The fitting was carried out very rapidly and without difficulty."
• "Fitters were on time and very efficient, clearing all their rubbish and leaving the room in the same condition they found it."

Cons:

• "When another fitter came to put back he found that none of the edges had been clipped in properly in any of the 3 windows."
• "The fitting is terrible. Within 2 months of having them fitted we’ve had numerous issues with the fitting."
• "The shutters were not fitted correctly in my house and had to get different fitters back to adjust and fix."
• "I am awaiting replacement shutters - I was asked to pay the balance before delivery and fitting so was especially disappointed to find the shutters didn't follow what was discussed and agreed."
• "My requests for call backs to resolve the issue didn't always seem to be passed on as promised by reception staff to fitters."
• "The shutters were not fitted correctly in my house and had to get different fitters back to adjust and fix."
• "No follow up call/email since installation either."