Address: 28-30 Harper Rd, London, SE1 6AD, United Kingdom
Phone: +442070968131
Rating: 4.1
based on 181 reviews.
Customer Service
Pros:
"Outstanding service, I can't emphasise enough how much Farzana has paid attention to detail and goes above and beyond time and time again."
"Farzana offered very good customer service."
"Farzana was so helpful to us as we moved into our first flat out of student accomodation!"
"She is very efficient with her communication and replied almost instantly to any queries we had."
"Farzana has been super helpful throughout the entire process."
"Farzana helped me out from the beginning till the end and never failed to update me with anything."
"Farzana was absolutely fantastic in managing our move in under a very short time frame."
Cons:
"The worst ordeal ever, despite almost forcibly having to take a place from them due to miscommunication regarding offers."
"Any problems or concerns that we have raised regarding our flat when we first moved in were ignored."
"Do not trust these agents. They are very deceiving and make their own rules, extremely rude to tenants and do not have the the land lords interest at heart."
"They have properties on some roads, where the photos clearly are from a completely different area."
"Communication terrible, Louis, Farzana and Jay will dodge your calls as long as they can do."
"Once they collect your deposit after signing the lease, not a single person will return your calls or emails after that 95% of the time."
"Deposit set to be returned within 10 days has still not been finalised after 8 weeks of unresponsiveness and disregard."
Professionalism
Pros:
"Felipe is everything you would expect from an agent, professional, helpful, understanding acting like a liaison between us (tenants) and the landlord."
"They put pride into what they do and as a Landlord it is what I look for in an agent."
"Additionally, they are hard workers and very efficient."
"Kosh understands the importance of matching the correct tenant to each property that he works on and is personal but professional from start to finish."
"I was shown round some properties by Max from Residential Realtors, who was very professional and knew everything I asked about the property."
"Filipe was very professional in the initial finding a tenant process."
"Jay was extremely professional and courteous and really went the extra mile."
Cons:
"Farzana Hussein and Jay Khalique from this agency were by far the most unprofessional real estate agents I’ve ever dealt with."
"What kind of manager is this to work in a company. When we went there for the last time, he was there and didn't even come to say hi or give us any explanation."
"They are not at all professional and behaviour is very bad as well."
"If you try to contact then regarding anything that isn’t a payment to them, they will literally dodge your calls."
"UNPROFESSIONAL. Can not express how much you should avoid dealing in any capacity with this so called “real estate agency”."
"Their way of working is extremely unprofessional!"
"The agency is expensive and totally unprofessional."
Property Quality
Pros:
"As soon as I have opened the door my eyes were shining. Beautiful property with unique finishings."
"The properties he showed me were beautiful so my final decision was really hard to be made."
"I am glad to have found a great place to spend my last year at university. Thank you Residential Realtors."
"The property viewing they offered was more generous than most."
"They also have great properties."
"I've recently rented a flat through Residential Realtors. I can say their service was great throughout."
"Max is an excellent realtor."
Cons:
"The property let to me is an absolute disgrace, no respect to the tenants by providing basic and required services such as mould removal."
"Everything is overpriced for poor quality online options."
"They have been avoiding this specific topic in the emails and have been also unclear regarding some other issues."
"We were lied to about the circumstances of the flat."
"The piping is awful, I have had the wall ripped out of my room, plastered, and then completely forgotten about and not painted over again."
"They list the same property multiple times but with different number of bedrooms."
"Agents give false information during viewing just to sell the apartment."
Communication
Pros:
"Her communication was brilliant and I would recommend this estate agent to anyone."
"Francesco has gotten back to me within 10 minutes providing me with all the necessary infos about the property that i have enquired about."
"He was always very polite and knowledgeable and if he didn’t have an answer to a query, he made sure he found out and got back to us straight away."
"She kept me updated and helped chased our case."
"She is always eager to help and kept us updated constantly."
"Farzana was so attentive."
"She is very approachable and this is seen in her communication skills."
Cons:
"I checked my emails- there was an email with the cancellation sent 10 min(!) before the viewing."
"Even after asking to delete my data I still received advertising emails."
"They never pick up their call, it always go to voicemail which is also full of messages and so I couldn't leave any note."
"Phone lines and emails remained unanswered with tenants having to go weeks without answer."
"However, communicating with our agent Farzana was difficult at best (including pre COVID)."
"Communication was extremely poor and the agents did not attempt to soothe any concerns whatsoever."
"All of sudden my agent who was dealing with the property stop replying to any of my messages."