Stirling Ackroyd Estate Agents Reviews Summary

Agent Responsiveness

Pros:

• "Max went above and beyond to ensure I found the perfect place."
• "Phil Marques has been very responsive (I’ve always received a response from him within less than 3 hours)."
• "The lettings and property management team are responsive to communication."
• "Throughout the entire process, Max was incredibly responsive and always available to answer my questions."
• "Our recent experience with Stirling Ackroyd in Bermondsey has been very pleasant. Max has been extremely caring, always responsive."
• "We rented with Williams Lynch, now Stirling Ackroyd, for two years and couldn't fault the support and service from our contact Phillip Marques."
• "I received great service from Sterling Ackroyd Bermondsey. Dene and Aneka helped out right from Day 1."
• "Phillip Marques was very responsive and accommodating, which helped solve all problems encountered during my stay swiftly."

Cons:

• "It takes them ages to reply and they ignore emails and calls. Every maintenance issue we had took weeks to be fixed."
• "I am a tenant trying to amend a contract with William Lynch, takes more than one week to get a verbal reply from the agent."
• "We've been trying to reach someone to view a property, but only ever got as far as 'someone will get back you' after two weeks."
• "The viewing agents are very nice but the property manager I was assigned was a different story - condescending, acting annoyed when I contacted him."
• "STAY AWAY. Awful company. As a tenant they have been terrible to deal with."
• "I've never experienced such a bad property manager/system. My bathtub was blocked since I moved in and took over 6 months to fix."
• "Awful, awful 'service' provider."
• "*I'm really not one to ever complain as I work in a similar industry but these estate agents really need to wake up..."

Tenant and Landlord Support

Pros:

• "We have been renting our properties through Dene and his team for 20+ years, which tells you how happy we are with the service."
• "I’ve been renting with Williams Lynch (now Stirling Ackroyd) since 2019 and have received amazing support."
• "The maintenance reporting feature provided is outstanding. Calls are attended over the weekend and the service offered is prompt and professional."
• "Williams Lynch were recently engaged to let our property, who did a fabulous job from finding the right tenants within acceptable time."
• "Williams Lynch have managed a miracle with renting our property during the London lockdown!!"
• "I am very impressed with the Williams Lynch team. Highly professional, friendly, helpful, and great communication."
• "I find William Lynch letting team to be very efficient and professional in approach."
• "I've had a great experience as a tenant in a Williams Lynch property for the past 18 months with Philip Marques acting as property manager."

Cons:

• "I used Williams Lynch last year to find a tenant. They did a pretty shoddy job of background checks and pushed us to sign the contract without having even met the tenant."
• "They illegally keep my money I have paid in advance as an International student. Avoid at all costs!"
• "The tenant ended up being awful and still has outstanding rent payments."
• "I do wonder what Williams Lynch's job is seeing as I have had to organise everything myself."
• "The landlord offered some compensation and an early exit clause for our trouble but this really should have been handled by the company."
• "Our landlord didn't renew our term Phillip and colleagues were quick to try and help us find appropriate accommodation in the area."
• "They have stolen my sister and her flatmates 900£ each."
• "Awful company. As a tenant they have been terrible to deal with, and have even said to me they work for the landlord, not the tenant."