Stitch & Clean Reviews Summary

Quality of Service

Pros:

• "They did such beautiful work and even managed to alter that third shirt so no fabric was wasted."
• "Have since had a number of designer items altered - all done expertly."
• "Stitch & Clean did a stellar couture type job re-sizing it and moving the bouffant arms in to make this chic as ever."
• "I am so pleased I chose this shop for my alterations, and I would recommend it to any bride, especially if your family is not local."
• "The job is not done until they are satisfied it's perfect, which is great service."
• "Stitch & Clean have been fantastic. I'd been looking for a tailor to fix the wrist snap fastener on my jacket for a while, but Stitch & Clean were able to fix it in no time, and all for a decent price."
• "The workmanship was superb and the price very reasonable given the level of service I received."

Cons:

• "He spends far too much time taking photos of you in the outfit, it would be better practice to write down what the customer actually wants."
• "Now the dress is too short (my partner agrees) and there is no hem so it can't be lengthened again."
• "Unfortunately, as pretty as the dress would have looked after Renzo's work, I took it home as is."
• "When I addressed this with Renzo he said he left it there in case I needed the extra material later. Was he expecting my arms to grow longer or was it another swipe at my size ??"
• "On return, only half of those were done and when I sent it back stipulating which repairs should have been done it arrived back with one of the pockets sown up..."
• "The trouser hem cost me 35 pounds to give you an idea of how expensive this place is."
• "However, it's too pricey for me😬 Shortening a pair of trousers cost me 55£."

Customer Service

Pros:

• "Renzo is incredibly charming in addition to being a skilled tailor."
• "I can't recommend Stitch & Clean highly enough! They were so friendly and professional and I'd use them again in a heartbeat."
• "Renzo had lots of advise on what to wear on my upcoming wedding, for which I'm very grateful."
• "I was in a total panic when my bridesmaids dress arrived a month before my friends wedding and the zip wasn't even close to doing up. I took it into Stitch & Clean after reading some reviews and they immediately put my mind at ease."
• "The owner is super pleasant and extraordinarily helpful."
• "The team were really friendly and reassuring and kept me updated as they knew I would be in a panic!"
• "Owner is friendly and knowledgeable, and goes out of his way to make appointments an all round pleasant experience."

Cons:

• "I arrived early on the day and the shop was clearly closed. I repeatedly called and texted asking if anyone was coming - my texts were marked as Read but I received no response."
• "I walk all the way there to be asked an insane price for both the alteration (90) and the express fee (35)."
• "Renzo himself can be quite judgmental, telling me more than once that it is more difficult to alter clothes for larger people."
• "Renzo finds it very difficult to accept criticism he will blame the customer for any shortcomings and can be rude."
• "When I took the clothes back, instead of an apology the owner pretended not to understand me then accused me of lying and then, for some reason presumably intimidation, started filming me."
• "On the phone the man who works there was horrible."
• "Appalling customer service. I booked an appointment to have a dress altered for a wedding. The man on the phone said he would call me back though didn't until the following day."

Value for Money

Pros:

• "Stitch & Clean did a great job cleaning them up, putting new buttons on and redoing the hems and I was really happy with the results."
• "Renzo did a fantastic job of altering a pair of trousers I brought in, they fit perfectly afterwards and were also returned in perfect order."
• "Fantastic service! Came into the store on 5 minutes notice for an urgent repair."
• "Also the turnover was super fast and they kindly got it ready in time for my graduation!!"
• "Amazing craftsmanship, great value for money and fast service."
• "I've had two suit trousers altered both in the waist and the length and have been very satisfied with both."
• "They’re not cheap but the price was reasonable for a tricky job."

Cons:

• "I walk all the way there to be asked an insane price for both the alteration (90) and the express fee (35)."
• "The trouser hem cost me 35 pounds to give you an idea of how expensive this place is."
• "However, it's too pricey for me😬 Shortening a pair of trousers cost me 55£."
• "I paid over £140 for a ripped shirt to be mended and the buttons replaced for like. Plus trousers taken up. Only one leg was taken up on the trousers and the shirt was given completely different buttons and the rip, if at all mended was still ripped when I got it home."
• "I also had trousers hemmed at £25 !!"
• "Stitch & Clean are very expensive for what they deliver."
• "It's mad expensive and they take payment in advance."