Autochoice Bristol Reviews Summary

Customer Service

Pros:

• "Great service, good friendly people."
• "Fantastic service from start to finish."
• "Great service. Everyone I dealt with (Karl, Jack and Max), really helpful didn't feel pressurised into purchasing car."
• "Definitely recommend for clean and lovely cars and polite and helpful staff 5*"
• "Absolutely FIRST CLASS service."
• "The salesman was relaxed, friendly and not pushy at all."
• "From the moment I got there to the moment I left, we had such a wonderful service, the staff went out of their way to help us."

Cons:

• "They are a just a bunch of cowboys with a shiny salesroom."
• "Stereotypical 2nd hand car salesman! No customer service, just grab your money!"
• "Avoid would be my recommendation."
• "Worst car buying experience I have ever had."
• "Disgusting service from an ignorant and rude little salesman."
• "Utter shysters. Don't believe anything on their website, auto-trader or what the Sales guys say."
• "Very rude and arrogant salesman."

Car Quality

Pros:

• "There were a few little problems with the car that i didn’t even know about, but was told and it was arranged to be fixed."
• "Despite being 8 years old, the car was immaculately presented."
• "Bought an immaculate condition car here, 10 years old but with very low mileage and basically like new!!"
• "All the cars were prepared to the highest standards, just as good or better than main dealers I have visited."
• "Really happy with the Range Rover I’ve brought! Top spec and immaculate, as described!"
• "The cars are well presented and nothing hidden when asked just honest answers."
• "We were instantly met with a gleaming Touran on the forecourt and it was as described in the listing. ‘Exceptional condition’."

Cons:

• "Sold us a car my daughters first, which weve had nothing but trouble with."
• "Avoid at all costs.... me and my boyfriend bought a 2nd hand golf for 2 grand, 2 weeks later exactly, the engine seized had to scrap the car."
• "They sold me a car with an outstanding safety recall on it which according to trading Standards is illegal!"
• "Traveled 3.5 hours to view a car which was described as 'won't find better' walks over to car with salesman who then says, by the way its got a gearbox fault and the sunroof doesn't work."
• "The car also had next to no oil in it when I checked a week after purchase."
• "After a brief inspection, they declared the car unsafe to drive due to the severity of a number of faults."
• "Avoid avoid avoid!!Bought a new car last week... the day we drive away a warning light came on and we realised it needed new brake pads so shouldn’t have passed the mot."

After Sales Service

Pros:

• "Credit to Carl, Max and the team,- we can’t thank you all enough."
• "I felt at ease the whole time."
• "I can’t recommend AutoChoice Bristol enough."
• "Brilliant service thanks to Auto Choice we got to Birmingham."
• "I've had a good experience with autochoice, all went smooth and Jack was brilliant, good customer service."
• "The team were warm and welcoming and couldn’t do enough for us."
• "No pressure from salesman answered all questions about car. After sales service was also brilliant."

Cons:

• "3 months of phone calls to the dealer as no warranty information was received."
• "They have been ignoring emails and phone calls from them in regards to this."
• "Non existent after sales service."
• "Don’t be fooled, don’t waste your time and don’t waste your money!!!"
• "They refused to give this deposit back until I started a legal process."
• "Avoid at all costs! Pushy, unprofessional, snide, condescending and utterly unhelpful."
• "AVOID AT ALL COSTS IF YOU WANT A CUSTOMER SERVICE EXPERIENCE"