Sakura Japanese Restaurant Reviews Summary

Robot Service

Pros:

• "Speedy service by robots!"
• "Very cool idea with the robots, I really liked it."
• "If you have children, they would love the cat robot staff that deliver your foods to your table, trust me."
• "We had 2 children with us who loved the robot waiters."
• "Your food is delivered to your table by a robot!"
• "Service was perfect."
• "The robots can even sing happy birthday to you so let the staff know if anyone is celebrating."
• "The robot waiters are so cute and amusing with impressive navigation."

Cons:

• "We had serving errors 4 times where other diners picking up our food from the robots."
• "The robotic servers are very hit and miss."
• "Some of the dishes didn't arrive. Not a big problem as we just re-ordered the missing items."
• "The robots were a nice gimmick but the staff members were a mixed bag."

Food Quality

Pros:

• "Great food, and it's Halal apart from the duck dish and a few desserts."
• "All foods are made by order, so you always get fresh foods."
• "Aside from the sushi. Which was only good. The food was excellent. Particularly lamb, and beef."
• "The food was nice for an all-you-can-eat buffet. A variety of food and that was great."
• "The food itself was good, lots to choose from, some more English style dishes such as chicken nuggets, popcorn chicken, chips."
• "The food was actually delicious and exceeded my expectations!"
• "The food menu is hands down the best food menu I've used and seen in any restaurant."
• "The sushi is always delicious and there is plenty of choice, even vegetarian options available!"

Cons:

• "As for the food - not really tasty, ate with taenoe that liked the sushi and that is not the best."
• "The sushi not the best, I actually couldn't taste the flavor from some sushi."
• "The food quality fell below expectations."
• "Quality of food is 2/10 would never return again."
• "The food, however, was disappointing, felt as though the sushi were not made with enough care."
• "The sushi is not amazing quality but enjoyable."
• "Some foods didnt taste fresh such as the meats and fried foods, but the sushi was nice."
• "I wouldn’t call it authentic Japanese. A good selection of sushi available, sashimi is charged extra though."

Service and Staff

Pros:

• "The staff were very friendly and welcoming, service was quick."
• "Staff super friendly and helpful."
• "The manager of the restaurant was really kind, well spoken, helpful and a great service."
• "The service was good and food did come quick and on time."
• "Staff very friendly, nice and polite. Great atmosphere."
• "The staff is friendly and don’t bother us while eating which is what I enjoy the most."
• "The staff welcomes you kindly and jolly, wide choice of food, from classic Japanese sushi, to vegetarian dishes, to fries, chips and many more."
• "Service pleasant and very quick."

Cons:

• "The staff could be more smiley and more talkative. They seemed sad, closed to a conversation."
• "We hardly could understand some staff apart from that they're not that friendly and approachable."
• "If customers want to leave because something has gone wrong in the restaurant, we apologise for the inconvenience, not 'scolding' them for walking out."
• "Some servers/bussers had a bit wired attitude towards guests, it felt a little bit like we are inconvenience for them."
• "The waiters who would come up to clean the tables however, where quite the opposite. They didn't talk to you or acknowledge your presence."
• "The service was very slow. Some of our food didn't turn up and we had to order it again."
• "The staff stood over us throughout the WHOLE meal."
• "The staff are quite disorganised - we booked a table online both times and they seemed to ignore that when we got there and seated people in any order."

Atmosphere and Ambience

Pros:

• "Great atmosphere and super cute waiters - robots."
• "The place its self is decorated nicely. Lovely fresh feel to it."
• "The restaurant is beautiful to start with it's quite high tech."
• "The atmosphere here was absolutely astonishing. It was stunning and simply gorgeous."
• "The atmosphere is calm and the food is absolutely delicious, sushi is great quality for price considering."
• "The ambience on point, the customer service 👌, the food, the drinks."
• "Attended on a quiet night so a little lacking in atmosphere and a little cold as not many bodies inside."
• "The place is massive, but it does get very busy. Even on a Sunday night, it was full."

Cons:

• "The place is freezing...i do understand that the energy prices have gone up but dinning with my coat on is really not great."
• "If you have decided to eat at Sakura, make sure you go dressed in some warm cloths because it’s absolutely freezing!"
• "The restaurant and toilets were clean. The food and the whole experience was better than I expected - all you can eat food is sometimes not the finest."
• "I'm not sure I'd go back. We told them it was a special birthday but no mention when we were there."