Garton Jones Estate Agents (Westminster & Pimlico) Reviews Summary

Customer Service Experience

Pros:

• "I must say from start to finish they have been one of the most communicative, friendly, understanding and professional estate agents I've dealt with in London."
• "His impeccable attention to detail, unwavering professionalism, and genuine respect for his work are truly commendable."
• "She really went above and beyond in providing guidance. She has been sweet, patient, and very professional throughout the entire process."
• "The team is amazing and very reactive! Specially Truc Trinh who helped me find the perfect apartment that matches every criteria I had."

Cons:

• "Worst customer service we have had by far especially after keeping up with our rent payments throughout the two years on our lease."
• "The worst experience I’ve had with a real estate agent and property manager. Very unresponsive and unsupportive."
• "Not who I thought they were, first encounter very good showed us around a flat then all went downhill from there."
• "One of the worse experiences we’ve had in London dealing with agencies for years. They go days with no replies and take weeks to solve simple problems."

Professionalism and Efficiency

Pros:

• "Garton Jones has been managing my property in Vestry Court, Westminster, for almost a decade and they have done an outstandingly efficient job on my behalf."
• "Kerry, who is super nice, organised everything in the most professional way, helping to secure the flat and move-in in just a few days."
• "She is very attentive to our concerns and always ensured that we got the type of tenants we requested. I would highly recommend her to any Landlord."
• "Truc is probably the best agent I have ever come across. If there is a property you want to purchase via Garton Jones, ask for Truc."

Cons:

• "Bad experience with this agency from beginning to the end. First they did not start their reference checks until 2 days before the tenancy was set to begin."
• "Beware !! Initially promise the world then take 4 months to repair the air conditioning blaming everyone else but themselves."
• "They haven’t been able to resolve the issues in the flat for over 4 months now."
• "To cap this off moving out day was a real mix up they phoned us to change the time of the moving out appointment from 3pm to 1pm which we rushed to accommodate them."

Tenant and Landlord Support

Pros:

• "I have been letting my flat through Garton Jones for over 6 years. They have always been excellent at finding me great tenants, quickly and professionally."
• "Excellent experience with Garton Jones as our property managers. All issues we raised in our tenancy were dealt with immediately."
• "We have recently started to do business with them, in recruiting staff, they have been a pleasure to deal with."
• "Sherika Hogan at Garton Jones is one the most professional agents I have ever dealt with."

Cons:

• "Worst experience ever getting our deposit back - we moved out of the property over a month ago and have not received a check out report."
• "We were then charged for the carpet cleaning due to the leak."
• "They only care about the problem when I write an email, only to say that they handle it next week."
• "Since the start of our tenancy, we have encountered many issues with the property: from toilet leakage, broken bath mechanism, leaking sink, to blinds falling off from the ceiling."