Address: 290 Westbourne Grove, London, W11 2PS, United Kingdom
Phone: +442070523564
Rating: 4.0
based on 108 reviews.
Food Quality
Pros:
"The steak 🥩 beef was perfectly medium rare cooked and the pasta 🍝 was so so tasty and well cooked as well."
"A good brunch menu with your classics alongside a mix of your Italian theme heartier meals like pizza, pollo alla milanese and salads etc."
"Food was lovely but the service was average, felt very rushed as it was a Sunday brunch and it looked busy."
"Spaghetti meatballs were delicious, vongole also very good as were the calamari."
"The starters are just extraordinary."
"Pasta was nice but I didn't find it outstanding."
"The food was superb! The staff is highly professional and very friendly."
"Our meals, we're outstanding in taste, presentation, and temperature."
Cons:
"Dishes come out very plain (see our egg dishes)."
"I got food poisoning from chicken millanese, I presume from the oil."
"Nice location and decor, the menu has well know traditional Italian dishes. We found the appetisers very good but we’re disappointed by the mains."
"Probably the worst service I have experienced in a very long time."
"This place is majorly overpriced."
"The only really positive thing about this place is the decor. 3rd time I have eaten here since it’s opened and third time I have found the food bland and soulless."
"Food is just so meh that I question how anyone in their right mind (besides portobello tourists) can voluntarily want to come here."
"Although table settings are classically beautiful, the food is not. Dishes appear reheated & not freshly made with many lacking in flavour & taste."
Service Quality
Pros:
"Andre and the whole team provided an excellent service."
"Very friendly waiter who explained the meals to us with great detail."
"The food was tasty and came out promptly and at the same time so there was awkward waits for anyone at the table."
"A special mention for our lovely waitress Elena who provided an outstanding service, she was the ingredient who made this night absolutely perfect."
"Staff very approachable and humorous."
"The staff is highly professional and very friendly."
"Amazing food, good service! We met Oussama for a coffee during the afternoon and came back for dinner after seeing this beautiful place."
"Good family-oriented restaurant/brasserie. Great service, fast. The staffs are good knowledge and friendly."
Cons:
"Hard to get the attention of a staff member to take your order and or get something however, once you did, the staff was polite and the food came out quite quickly."
"Half our order was missed because the waiter didn't write it down. Our drinks turned up after 25mins after ordering them."
"Service was atrocious, staff pretend to not hear/ see you."
"We had to approach him first."
"The service was not attentive and no interaction we were not asked for more drinks and waitress or nobody really looked after us."
"Update for the person who responded: nothing has to be said about my previous reviews because it has no relevance to the service you provide."
"The only really positive thing about this place is the decor. 3rd time I have eaten here since it’s opened and third time I have found the food bland and soulless."
"We definitely wouldn't bother going back. Only stopped off for coffee in the morning and sat at the bar."
Atmosphere & Ambiance
Pros:
"The service was also excellent and the ambiance was cozy and inviting."
"The pub decorations and the lights provide the perfecto lighting environment."
"Very spacious with a lot of tables and nice lighting. Family friendly restaurant."
"Low light - melody music, always a great combo. Perfect ambience."
"Situated on the iconic portobello rd and this restaurant is just perfect in every way."
"Environment in very classy and cozy at the same time."
"Great place.I loved the french toast of this place with my wife."
"Nice and chill atmosphere. Very good music .Great coffee and super delicious pasta."
Cons:
"This restaurant likes to allow its waiters to staff to frequent neighbors and disrupt the community at 1am in the morning."
"The sign of a good restaurant and experience for me is if I leave wanting to take someone else back."
"The only really positive thing about this place is the decor. 3rd time I have eaten here since it’s opened and third time I have found the food bland and soulless."
"We were hoping for a relaxed friendly neighbourhood Italian with friends and decided to give Brasseria a try."
"I live locally and was delighted to have a new Italian restaurant in the area. However, It isn't one I will visit often."
"I was looking forward to trying this new restaurant, until I was met at the door by a host who told us that NO we cannot accommodate walk ins at this point (despite the place being relatively empty)."
"Such a great dinning-room setting, a superb facade it turns out. With the best intentions of a great dining experience you order a lovely bottle from the impressive wine list."
"The whole vibe of the place reminds me of a resort canteen, the decor is old and out dated looking despite it being brand new and most importantly the food just isn’t worth it."
Price & Value
Pros:
"I feel the prices are a bit on the higher end but it's definitely worth the taste."
"Yes prices are high but I feel they match the location of restaurant and quality of the food in a fair way."
"This place deserves true 5 star! Amazing decor! So beautiful and cosy in the same time!"
"Excellent experience! The staff was efficient, kind, professional; the food was delicious, the atmosphere of the place very warm."
"Wine selection was limited and over priced and the main course pasta which was DELICIOUS was rather miserly in size if not in price...service was excellent and attentive."
"A fantastic addition to the neighbourhood. I have now enjoyed a number of lunches and dinners here, and the food is delicious and the staff very friendly and attentive."
"Frankly this is one of the best restaurants in the country."
"I love this place, it has the most welcoming staff and the purest Italian cuisine I've tried in London in the last two years."
Cons:
"Definitely on the steeper side for brunch costs."
"Had to wait 10 minutes for the green salad after the pasta arrived."
"Sorry but the price of your wine. Totally ridiculous for a brasserie."
"This place is majorly overpriced."
"One star purely for a lovely looking restaurant and decent service. The food is awful and as for the prices…"
"Too expensive for a quality of food, pizza was bland, a portion of fish (£33) is too small so I had to order side dish twice."
"Be ready for the cash grab. This restaurant not only charges 15% for gratuities [included in the bill, but optional], which is high for London, but also charges a Cover Charge of 2.50 pounds per person."
"A shockingly expensive Italian Trattoria. No problem paying for quality but the food was sloppily prepared, poorly seasoned, often dry and horrendously expensive."