Hillclimb Garage - MOT | Service | Tyres | Repairs Reviews Summary

Customer Service

Pros:

• "We would like to thank Mark and his team for all their help, they genuinely care for their customers and go the extra mile."
• "I’m not one to leave reviews but on this occasion I had to. I’ve never actually come across a car garage that care about you and your car."
• "Customer service at the garage was great."
• "Mark, Paul and Sophie were all very friendly on the phone and in person."
• "Honestly, the staff are so incredibly helpful and accommodating."
• "You are always greeted with a friendly smile and a team who are interested in you, your car and provide an amazing customer experience."
• "The staff were incredibly friendly and very approachable, from the home collection through to the sanitisation of the interior and the clean of the exterior before being delivered back to my door, brilliant service."

Cons:

• "Do not trust them, my friend bought car with extended warranty (they told that 3 month free warranty is included)."
• "They had trouble fixing it and sent it to another centre in Slough. Somewhere between the two one of the black alloy wheels was damaged."
• "I have written to the garage but they have failed to respond, which is disappointing."
• "Appalling service, so please don't believe their 'we're nice guys' rubbish on their website."
• "I had the worst experience of my life dealing with this garage."
• "Extremely poor experience with Hillclimb Garage."
• "Very disappointed indeed. I have visited your garage on numerous occasions and I was ignored every single time."

Quality of Work

Pros:

• "I am pleased with the work done, as I have been with previous work done by them."
• "Hillclimb found me the exact car I was after, and took care of some repairs very professionally."
• "The work was done to a really high standard and i was given back a clean car and a little bag of sweets which is a nice touch."
• "Any works that I’ve had done on my car always come in under the estimated figure too which fills me with confidence."
• "They kept me informed every step of the way and even had a backup plan for me if they couldn't solve the problem."
• "Having dealt with a few cowboy garages recently it makes a refreshing change to deal with such a professional and courteous company."
• "Hillclimb performed a 'health check' on a second hand car and provided a video report advising us on work that should be undertaken."

Cons:

• "Avoid at all cost, complete conmen that cost me nothing but money, the 6 month warranty they offered was completely useless as they pretended to fix faults but didn't."
• "Never buy any car from there! Overall: They sold the car without changing timing chain, took £200 for extended warranty which was a scam."
• "After I drove the car for 10 miles, the water or coolant sign came up warning (stop and check coolant) warning!!"
• "Worst experience my friend had with them in his life while buying a car."
• "Friend bought the car from this garage, he's paid 200£ for a warranty, timing chain have snapped after 4 month's, them answer been like no warranty he have bought, and they don't take any responsibility of the car now."
• "When I went to see the car it was not cleaned at all."
• "Hated my whole experience with Richard at DGL Garages."

Value for Money

Pros:

• "Thank you Hillclimb for solving my long running car issue and at a super reasonable cost."
• "Quick, efficient and informative. Costs were discussed before any work was done and agreed in advance, their video checkup feature is a nice touch."
• "They were considerably cheaper than other garages."
• "Price was competitive, especially the half price MOT."
• "Very happy to have found a garage which I felt offered honest, knowledgeable and professional service at a competitive and fair price."
• "The immediate video recorded from the garage detailing the work that needed to be carried out plus the very reasonable price made it a fantastic experience."
• "Great value and always so helpful."

Cons:

• "Costs (total/comparative): 0/5"
• "Suggestions or repair (needed/unneeded): 0/5"
• "Industry practices (multifactor/combined): 0/5"
• "Quality (parts/install): 2/5"
• "Communication (start/finish): 2/5"

Additional Services

Pros:

• "It was great to receive a video of my car where they explained what needed repairing and actually showing me."
• "My car was picked up, service plus MOT, and brought back to me, fully serviced and cleaned, within the same day."
• "Received comprehensive breakdown of any issues and recommendations on MOT."
• "I'll certainly continue using this superb garage in future for my servicing and MOTs."
• "Car collection and deliver back service a real bonus! Will definitely continue to use this family run garage."
• "They sent me a video explaining the things they've checked and it's very informative."
• "The fact they film their inspections shows honesty and gives you confidence in what needs repairing."