Address: Unit 3 Bailey Rd, Stockport, SK1 2AD, United Kingdom
Phone: +441615161261
Rating: 4.3
based on 388 reviews.
Customer Service
Pros:
"Great Service from the Service Department. Matt, the technician, was extremely knowledgeable and a credit to your department."
"Sophie Jones, was efficient, knowledgeable and dealt with all the issues and concerns I had in a professional manner."
"Upon entering the dealership I was greeted by Paul Trotter who was very helpful and friendly, especially for so early in the morning!"
"I was fully updated by Matthew on every stage of the order until my collection date and was fully informed on the status and any changes in the process etc."
"Cath in the service dept was excellent. She maintained telephone contact with me throughout the whole process."
"Jeremy was absolutely brilliant from the first phone call to book in my car service to picking it up."
"I received an excellent 5 star service from Vijay and all the sales team at Guy Salmon."
Cons:
"Service carried out cleaned and presented well and price as quoted, all very good so far. Things go downhill from here, there were a few issues that have been emailed to the garage but I have no response despite sending 3 emails in total."
"Definitely avoid. We've been having an issue for weeks with our car and the service team couldn't care less."
"As is usual with dealers these days, there's been zero communication since I purchased the car a month ago."
"THE WORST SERVICE I HAVE EVER RECEIVED FROM A MAIN DEALER."
"No one will drive a car is not safe specially when the service cable hanging over the accelerator pedal stopping me to drive by keep pushing the cable up with my feet wheel I am driving."
"How can one person advise me 1hr and another then tell me it's going to be 6hrs, appalling service, wasted my time travelling there and won't be going back."
"We can never get anyone on the phone, they never return our calls or they just email at the end of the day so we have to wait until the next day to try and ring back."
Sales Experience
Pros:
"The whole experience was second to none from walking in the door. the information and the hospitality from the team was inspirational."
"I would definitely recommend the Guy Salmon dealership and have no hesitation in returning to them in the future."
"Aaron Briggs is an excellent example of what a reputable and reliable sales consultant should be."
"Craig made it easy to help us decide on the exact vehicle and the whole process from contacting via the web to picking up the vehicle was actually relatively stress free."
"Elliot Ashworth was great to work with and really went above & beyond to secure our desired car and ensure top quality."
"I came back today to test drive a car, again brilliant service from both Aiden and Beth and I’ve walked out with a new car ordered and over the moon with the whole experience in the showroom."
"I had a really good experience with purchasing a new car with Guy Salmon Stockport."
Cons:
"The salesperson who had been very helpful when things we’re going in his favour instantly turned aggressive."
"Came to enquire about resetting the Land Rover remote access linked to my used Range Rover Sport. Was met with a stush older blonde chap with a pink tie that said it’s not possible."
"I don't like being lied to by anyone, especially something that could put my safety and safety of my family at risk."
"Who knew buying a car is so hard? I had the idea you walk in, give them some money and drive out. But not there. You'll be there all day."
"I originally visited Sytner Land Rover but I felt that the sales guy wasn't that interested."
"Unfortunately once I received the photos the car didn’t look as impressive as I had hoped."
"I was fortunate to have found the used Range Rover Evoque I was looking for at Guy Salmon - Stockport and I was even more fortunate to have Simon Renshaw assigned as the Salesman."
Showroom Experience
Pros:
"Great showroom, really miss your coffee shop though."
"The showroom layout was fantastic with a wide range of models on display."
"Popped in to compare the different Range Rover models, happy we did as they had lots of stock that we were welcome to look at and we were offered a test drive in a vehicle we liked."
"From the moment we stepped foot in Sytner Stockport, we received first class service."
"I’ve used Land Rover Synter Stockport recently instead of Land Rover knutsford. They are a million times better than Knutsford in every way, customer service, communication, price and the fact that they appreciate your business."
"The waiting area was very well spaced and all staff wore a mask which made me feel very safe."
"The staff are professional, polite and very helpful from reception, sales through to service."
Cons:
"SHOCKING SERVICE....."
"Worst people honestly, hate their customer service."
"Anytime you ring you'll be told the person you need is in a meeting."
"I came to speak to someone as I wanted to PX my 21 Plate RR Sport for the new model - I was treated like I was driving a Skoda."
"Lovely until they close the deal, then sadly, heads go into the sand."
"On the face of it this is a legitimate franchised dealer. But below the surface they are shysters."
"Not the greatest of experience. Car went in for service and at mid day I received a report highlighting a lot of urgent repairs."
Vehicle Reliability
Pros:
"Not once in 12 years been let down by my Landrover as we travel all over Europe and the UK. Utterly dependable."
"I would definitely recommend the Guy Salmon dealership and have no hesitation in returning to them in the future."
"I visited two dealerships before travelling to Sytner Land Rover Stockport. I am very glad I travelled which to be fair was outside my area."
"I recently took delivery of a new RR Evoque from Sytner Stockport, and I cannot recommend them enough."
"It's very rare to have a faultless experience with companies these days but that's exactly what we got - very grateful."
"Minor issues with my new car regarding faulty exhaust valve and software bugs were dealt with swiftly and efficiently."
"As a proud owner of three Land Rover vehicles, including two Range Rover Sports and a Range Rover Autobiography, I can confidently say that Land Rover is one of the best vehicles on the market today in terms of both quality and value for money."
Cons:
"Definitely avoid. We've been having an issue for weeks with our car and the service team couldn't care less."
"THE WORST SERVICE I HAVE EVER RECEIVED FROM A MAIN DEALER."
"No one will drive a car is not safe specially when the service cable hanging over the accelerator pedal stopping me to drive by keep pushing the cable up with my feet wheel I am driving."
"It has taken a full week to do a repair job that I was told would take 1 day."
"Took one month to fix my car - car returned faulty, dirty and with damage."
"On the way home the Tire monitor light came on so we took it back to be fixed, then a day later the engine management light came on so we took it back to be fixed again."
"Bought an ftype r in april, done 2500 miles since and all 4 tyres bald. Just had a blowout."