Inchcape Land Rover Preston Reviews Summary

Customer Service

Pros:

• "Scott Wilson has been an absolute pleasure to deal with."
• "Genuine great attitude and professionalism from the staff."
• "They were so lovely and the communication was on point."
• "Customer service was fantastic and the process was extremely efficient."
• "Your service advisors were polite helpful and informative throughout."
• "Katie Needham who looked after us made the purchase of our car a very special day."
• "Very professional service, from booking the vehicle service over the telephone through to the completed service of the vehicle."

Cons:

• "Terrible company - myself and few locals went to a big recruitment day few months ago - no response and after numerous calls no one got back to me."
• "If pre sale service is like this can imagine the post sale service."
• "It has been a very poor experience with lack of communication and false promises."
• "Very unprofessional. Contacted them many times for Range Rover and was told that someone will ring and they never ring you back."
• "After a while I called to see if I could bring the date closer as the issue was getting worse. Danielle promptly hung up on me."
• "Customer service is diabolical."
• "Absolutely awful after sales service."

Staff and Sales Representatives

Pros:

• "Remy was extremely helpful, polite and nothing was too much trouble."
• "Martin listened to what it was I was looking for... He's since taken the time to make sure I'm happy with the car."
• "Alan Wood has handled everything, keeping me regularly informed, working to my timescale to get the car ready for delivery."
• "Dominic the warranty manager has gone above and beyond to make my experience as smooth as could be possible."
• "Brilliant! Yet again Martin found me the car I wanted at the right price."
• "Kelly was a pleasure to deal with, she was highly professional and has given us an exceptional service."
• "Martin Collins looked after our sale and nothing was too much trouble, he took time to understand our requirements."

Cons:

• "I have received a phone call regarding my appointment. The person called me said my appointment is cancelled because I have given bad review about the last service."
• "I ordered the vehicle 12 moths ago and was never told at any time that the price would be the price on Delivery not the price on my order form."
• "After no response from XXXXXX, I spoke to another advisor who stated the car was not even ordered!!"
• "10 days after collection we are still chasing to get the issues resolved."
• "I feel that when you book a MOT for 8.15 and still not get your car back until 2.30pm is not acceptable and very poor service."
• "Shocking Experience.. Shocking Customer Service. Booked a Service online arrived at the dealership they had no record of my booking."
• "Not a great experience - purchase during lockdown - salesman great but has since left dealership."

Facilities and Services

Pros:

• "Car cleaned and hoovered, excellent service and experience."
• "The whole service was very swift."
• "Was amazed how clean and calm the service area was."
• "Came in for a service visit in the morning - brilliant, 5-star service."
• "This is a modern, new dealership and has a lot of cars."
• "Great check in service. Very friendly. Lovely coffee whilst I waited."
• "The building design looks very impressive."

Cons:

• "Valeting on the first visit was extremely poor (with the instrument cluster being marked)."
• "It would have been okay, if refreshments were available (the machine was out of order) given I was there for 3.5 hours."
• "Everything was great apart from not being able to get a courtesy car and having booked it in 6-8 weeks prior it’s not great service compared with the previous Land Rover Garage we always used."
• "We finally got the car booked in for investigation 2nd March 23. it is now the 8th May 23 and we still haven't got an appointment to rectify these problems."
• "The service was completed but I was advised that when the 'mechanic' checked the vehicle there were a number of issues, some serious, that needed immediate attention."
• "Problem it went in for wasn't fixed and disappointingly I don't think they don't much of a diagnostic on it."
• "I tried to book my car in for a safety recall... I reminded them I was the customer and that I had a job and an appointment. Surely, the drop off time can be flexible? No, they would not move."