Address: 5 Milton Gate, Milton, Abingdon OX14 4FP, United Kingdom
Phone: +441235426555
Rating: 3.6
based on 105 reviews.
Customer Service
Pros:
"Great customer service. From the moment you arrive until you leave you are looked after."
"Fabulous service. Very well looked after by Chris and Laura in service who went above and beyond."
"I would like to thank Mitchel again for his amazing customer service, he was truly a delight to deal with."
"Richard (Service Advisor) attended to the issue and to say we were impressed with the level of attention and service would be an understatement."
"Special thanks to Josh Hamer who provided a very professional service, excellent product knowledge with no hard sell."
"Throughout the whole sales process and break down Tim was and continued to be excellent in terms of help and support."
"All the service team and technicians have been polite, helpful and efficient."
Cons:
"Now that you have moved to Didcot the phone is never answered & after waiting it just stops."
"After a lot of hassle with constant badgering with emails and phone calls, repeatedly being fobbed off."
"They never answer the phone, never return calls, miss aspects of servicing, fail to find faults and then charge you a fortune."
"Terrible customer service at Marshall Land Rover Oxford."
"Just awful customer service, felt like I was treated with complete contempt and little to no updates as to the fixing of the many issues with my car."
"Terrible experience with the servicing department. Complete lack of understanding, terrible communication, and overtly patronising."
"Appalling customer service, have no interest in what you're saying or asking for."
Sales Experience
Pros:
"Purchased my Evoque here through Harry, a genuine, down to earth salesman that didn't push or go for a hard sell."
"Excellent serve from Roy Humphry. Doesn't take the hard sale approach but uses the knowledgeable, honest & patient approach."
"Highly recommended, had a test drive Saturday and picked up my approved used disco sport today in immaculate condition."
"Was a little apprehensive buying an Approved SVR remotely but the service from Mitchell and the other members of the sales team was first class."
"I just spoke to Josh from the sales department of whom demonstrated outstanding customer service & answered my questions effectively & quickly."
"Amazing Service 👏friendly, professional, and very knowledgeable and each vehicle we inspected so looks like we will be buying our first Range Rover autobiography from here the price was right so was the level of service you expect when spending 100k."
"I would like to say thank you again for the outstanding sales experience."
Cons:
"got in touch with them via their carwow quotation... the new price was £1500 more expensive."
"Roy the salesman 0/10 sold me a faulty car, drove it 40 miles to me knowing it was faulty."
"Avoid this dealership at all costs."
"I wouldn’t recommend Marshall’s Oxford to my worst enemy."
"The sales team knew less about the cars than I did. Sloppy, arrogant and a long long way from deserving tens of thousands of pounds of my money."
"Salesmen are all arrogant, have no real personality, do not communicate key details."
"Just as below RUDE AND UNHELPFUL PEOPLE BE WARNED GO AND BUY A CAR ELSEWHERE service is a pittance and full of pretentious sales pillocks."
Vehicle Service Quality
Pros:
"Robbie the workshop manager just saved our lives by finding my daughters AirPod which fell under the Range Rover seat."
"They made sure that I was happy with the condition of the car and actually went out of their way to rectify any cosmetic imperfections, as well as doing a full service and MOT before handover."
"I have just received excellent service from Marshall Land Rover in Didcot."
"We bought a beautiful car and the after sales has also been spot on."
"Had a problem with my Discovery which I bought from Marshall. A big repair was required and the LR warranty company was causing me some problems (though they eventually paid). Marshall were very helpful in the process."
"Although we still have an underlying problem with the vehicle, every effort was made to rectify the issue and the car was then thoroughly cleaned."
"Fantastic experience working with the team at Marshall Land Rover recently."
Cons:
"Shortly after Mercedes-Benz received the car they realised all sorts of issues with the car including faulty automatic gearbox and much more."
"Car came back from service, required new engine, paid by them, after it came back, loads of issues."
"The quality of the work from the service department is highly questionable."
"Very disappointed the way my repair job was carried out... NOT recommended and won't be using them again!"
"Booked my car in to sort the brake pads out and they ended up messing around with other stuff without my permission."
"Vehicle also has a lot of underbody corrosion and badly leaking windscreen."
"The car needed over £8000 spending to be a satisfactory standard."
Communication & Responsiveness
Pros:
"I eventually got a refund Thankfully but it was very a frustrating experience."
"Faultless p/x -purchase process; with Tim keeping me informed throughout."
"We could not have been more grateful for the service we received from all the staff at Marshall’s Landrover today."
Cons:
"Every time I ring I get left on hold and no one answers."
"When I asked about this. he said he would contact Marshalls Peterborough who had the vehicle and get back to me? He never got back to me about this."
"I’m also still waiting for that call back to sort this out - I was told I’d get a call back about 2 months ago ironically."
"Don't expect a call back when they say they will."
"Once I discovered that I questioned them perhaps there being another fault they just stopped calling back and responding to emails unless I hounded them."
"Even stooping as low as to ignore my emails and block my number."
"You would expect at least an acknowledgment from them, based on this experience I will not be recommending Marshalls and will go elsewhere to buy my new Land Rover."