Address: Jaguar House, Thieves Ln, Shrewsbury SY2 6GF, United Kingdom
Phone: +441743234300
Rating: 4.1
based on 99 reviews.
Customer Service
Pros:
"Adrian Lenc was a super salesman, professional, polite with a wealth of knowledge at Hatfields Land Rover Shrewsbury."
"Happy with my purchase with the help of Joshua."
"Had a lovely reception from all at Hatfields, who were good enough to quickly get my new car on the road ready for our trip to France."
"Sorted service and fitted a tyre for me and the girl who handled it all on the day was great."
"Today I took delivery of my Third vehicle from Shukers/Hatfields Land Rover Shrewsbury over the last 10 years - levels of satisfaction regarding customer service, engineering expertise and value for money are consistent."
"I’d highly recommend."
"They are amazing, I called in today as a light came on the dash as i was driving into Shrewsbury, nothing was too much trouble for them they soon had it in the workshop and sorted it for me and off i went on my journey."
Cons:
"3 years later, new building and automated phone service that randomly cuts you off telling you to call them back."
"Sadly certain members of the service department are as unhelpful as ever & £1300.00 for a service & the replacing of brake pads is excessive to say the least."
"They really need to start communicating with each other and sort their customer service out."
"Really disappointing after sales."
"Tried to contact Oliver Benbow, does not return calls... their response is for cosmetic purposes only."
"Very bad experience with service department would not recommend them, seem to be unwilling to answer emails and questions."
"Appalling service once you have paid for your vehicle and left the premises ! Never answer their phones and when they say they’ll ring back “don’t hold your breath “!"
Pricing and Value
Pros:
"Great dealer, much better than Sytner or any of the other competition, more stock than most other dealers as well."
"Bought a used car from Hatfields, cannot fault any part of the transaction."
"The experience at Hatfields Land Rover Shrewsbury was good because from start to finish we were in constant contact and kept updated on how things were progressing and on the day of handover Jack and Leah couldn’t have been more helpful and accommodating."
"Dan in the Parts Department went the extra mile in sourcing an alternative option for a Discovery 5."
"Thank you to all the team. Your hard work, dedication and brilliant service is very much appreciated."
"Car returned in very clean condition. Just the kind of service I have used for several years and will use repeatedly."
"A big thank you to Alun Davies who went over and beyond to ensure I had all I required."
Cons:
"When I contacted Hatfield for some advice on the in control computer systems they wanted £135 from me. Even Land rover thought that was excessive so I contacted another dealer who I have never dealt with and they charged me £40."
"Bought a 68k Rangerover sport from them after 3 months offered 55k from them. Tried to swap the vehicle under 30 exchange programme however only offered lesser vehicle for more money."
"No discounts on parts unless one is in the motor trade. Other dealers do offer discounts so I'm going elsewhere in future for the many spare parts my Land Rover frequently needs."
"Never liked this place just bleed you of hard earned money."
"Awful Parts Department, phoned and ordered a battery for my Range Rover Sport smart key advised in stock, and was also told we can fit it for you, 24 mile trip to be told we don’t do those anymore as we haven’t got the staff to make them!"
"Massively over-priced servicing; weak customer service and drop you like a stone after you've purchased."
"Over the years, I've bought several new Land Rover / Range Rover cars, including one from Hatfields Shrewsbury, so I think I am reasonably well placed to comment on both the brand and this dealership... I will never buy another JLR car and I will never step over the threshold at Hatfields again."
Staff and Professionalism
Pros:
"I gave a five star rating based solely on the lovely lady that patrols the showroom with a mop in hand."
"Couldn't be any happier with the service I have received. Thank you."
"I just wanted to say what excellent service I have had from Oliver Benbow and his team at Hatfields Shrewsbury."
"My experience at Hatfields Land Rover Shrewsbury was memorable because we were made to feel welcome, very professional dealership."
"Really nice staff, we were there getting hands on the Discovery Sport before visiting Hatfields Jaguar to compare the F Pace, staff appreciated our approach and due diligence and offered a pack of material to take away and refreshments."
"Taken Delivery of my New Defender from Hatfields Shrewsbury. Service all around was second to none."
"The Land Rover team have looked after my car for the last 18 months."