McDonald's Reviews Summary

Food Quality

Pros:

• "It's hard to beat McDonald's for a great and discounted meal for breakfast/ lunch or dinner."
• "Your regular McDonald's, great taste, orders dispensed correctly and very prompt."
• "Busy place, I didn't wait long for the food and sandwich was fresh and tasty."
• "Always a great experience eating in this mac Donalds, the ordering is super fast, the delivery is super fast, accurate transactions."
• "The food tasted like McDonald's (fast food, not the best quality, but sufficient)."
• "Super helpful staff and very nice mcplant."
• "McDonald's was always open, clean and of course incredibly good value."

Cons:

• "The food made us feel sick it was undercooked."
• "I ordered spicy veggie one. In warp these is chicken select. I am pure veg. And I received chicken."
• "The chicken tasted like it might poison me."
• "Cold fries, cold burgers and another surprise - the wrap had inside only 2 pieces of chicken and a slice of bacon - no sauces at all or any salad."
• "The chips weren’t cooked enough, the chicken McNuggets tasted like warmed up cardboard."
• "Cold food (worst Big Tasty ever)."
• "Took ages for food to be served once good en the food it was cold and bland."

Service

Pros:

• "They do a great job to keep on top of people."
• "Service was quick, although, no receipts."
• "Considering how busy it was, we were in and out relatively quickly."
• "Busy branch but fast service nonetheless."
• "Fantastic place. Extremely busy but despite the sea of people the staff are friendly and the service is quick."
• "Fast efficient service, easy ordering system, I could easily find a place to sit and eat even though it was busy."
• "The service is generally quick."

Cons:

• "Ordered a medium sprite zero. Waited 15 minutes and didn't get my order."
• "It took them 15 minutes to prepare one breakfast Wrap."
• "One word. Chaos. Overrun with orders that the staff had no hope of keeping up with."
• "Order meal for 8 people and nuggets share box. I have to remind them that I order the nuggets share box the happy meal I order was wrong."
• "The queuing system is a joke basically there is no queue everyone pushes in and the staff are slow."
• "The service is really slow."
• "SLOWFOOD! The only good thing about to eat there, you have to wait a lifetime so you will seriously be hungry."

Cleanliness

Pros:

• "i recommend the cup of hot tea on a cold or rainy day... Also clean toilets."
• "There's plenty of seating 💺 available today and the environment was lovely 🤠 today as well."
• "The store is ♿ accessible."
• "Place it self is clean and tidy. Toilets are clean and tidy."
• "Nice and clean. Was not overly busy, which was great."
• "COVID measures are in place😷 and they do sanitise before each customer order."
• "I specially loved the atmosphere. It was welcoming."

Cons:

• "No toilet, can’t even sit down inside."
• "Toilets were overflowing with urine, staff doesn’t care about customers."
• "The bathroom is horrible. I saw someone's pee on the seat."
• "The men’s toilets were outrageously filthy."
• "Downstairs toilets very dirty at breakfast time on a Saturday morning."
• "The toilets as a whole were very dirty with overflowing sanitary bins."
• "The toilet had a long queue and was really really dirty."

Staff Behavior

Pros:

• "The staff is polite."
• "The staff are friendly :)"
• "Customer care manager Amirali is working extremely hard to keep the place tidy and organised."
• "The staff there are fantastic really helpful."
• "The staff are really helpful."

Cons:

• "Racist staff. My friend was kicked out purely based on the colour of his skin."
• "The team member at the desk guard at me and just barked the number to the other staff."
• "Horribly unpleasant employees, no friendliness, no com The dishes arrived cold and poorly made."
• "Had the bad idea to be a customer late last night 4/1/2019, been served by a very rude employee by the name Debbie !!"
• "manager was absolutely vile, macdonalds app crashed and didn’t give me an order number only a code."
• "Worst custumer service ever..from front of the shop to the cleanner...never seen so many rude people in one.place....definily not coming back."
• "Extremely unfriendly staff."

Facilities

Pros:

• "Really love this place and its kind of become a good hanging spot in the city for me."
• "One of the best places to visit near Oxford street."
• "anyway, this Mc Donald's has the OG aesthetic going so I rate that."
• "There are enough dining area. it occupies about 3 floors and very spacious."
• "Greatly busy & Accessible place for all the diverse people of the world 🌎🌈🕊️🌈💐 Need some more hygienic toilets."
• "Never any receipts in the self service machine, probably the freshest and highest qual McDonald's in the country though - because the turnover is so high."
• "Good place to eat and spend good time with friends/family."

Cons:

• "No seating or even eating inside standing when I went."
• "Not enough eat in spaces, and the toilets are downstairs not ideal if you have a pram or very small children."
• "All the tables were dirty, left over food and rubbish everywhere."
• "One staff ask to eat quicker as they needed the seat for the customer waiting."
• "Sharing the restaurant with people sleeping at the tables was less than enjoyable."
• "Place was coved in litter everywhere and was dull and depressing."
• "How comes this store is shut on Saturday nite??? It's right in the middle of central London, just outside Soho and plenty clubs around."