KFC Tottenham Court Road Reviews Summary

Staff Service

Pros:

• "The staff at KFC in Tottenham Court Road are known for their friendly and efficient service."
• "Went in during rush hour and despite the rush and lack of staff, I received polite service and my food was prepared quickly."
• "Service was instant, great staff and great service."
• "The same staff were helpful and quick at getting the queues down and for food to come out."
• "They always make sure that the food is fresh and tasty and that the customers enjoy their meal."
• "Security was helpful explaining there's no table number when I tried to order eat-in via kiosk."
• "Quick service and nice staff and helpful, I think he’s a shift manager named Robin was so nice to me and helped me find my foods and it was really great for lunch."

Cons:

• "Very bad experience. Lady serving by liking her fingers to open begs and using same hand to serve food to customers."
• "Has to be the worst service in history. Not only is it poorly organised. Tables dirty and floors filthy."
• "The lady works at this KFC was very rude to me for no reason."
• "Cashier had no clue what she was doing, Did not tell people about the long wait so people were ordering food and waiting up to 45m."
• "Very Rude staff. Manager is rude too."
• "Lazy, rude staff whom definitely need some basic training in hygiene, customer service and good manners."
• "Lady serving us was incredibly rude due to her own error."

Cleanliness

Pros:

• "Additionally, the restaurant takes pride in maintaining cleanliness and adhering to high-quality food standards."
• "Clean enough."
• "2 stars purely based on the fact it was clean and food edible."
• "I’ve been here quite a few times. The place is clean and you know what you're getting in terms of the food."
• "The food, cleanliness and rubbish situation seemed to be in hand."
• "There is also plenty of seating space which makes this a great place whether you want to have a quick takeaway or dine in."
• "The guy cleaning (an aged Asian worker in the evening) deserves a raise. He was so kind and dedicated to his work."

Cons:

• "The dining area is almost always a real mess."
• "The tables were not clean and the wifi was broken."
• "Toilet was disgusting and look as if it has never been cleaned properly."
• "The toilets were horrible dirty and they was poo everywhere, this was my worst experience."
• "Filthy, disgusting place where you get treated like dirt."
• "This place has gone down hill since chicken gate the place is filthy, and no attempt by any staff to keep the restaurant clean."
• "The main floor was very messy and dirty, it probably hadn’t been cleaned all day."

Food Quality

Pros:

• "Usual chicken - can't fault that."
• "Food was delicious as always."
• "Best fried chicken restaurant in central London."
• "The KFC outlet in Tottenham Court Road is known for its signature fried chicken which is prepared with a secret blend of herbs and spices."
• "Food fresh and warm, really fast service even in peak hour at lunchtime with many people in queues."
• "All the food I had there was tasty and decent value for money."
• "The quality of the chicken and food is generally of a good standard."

Cons:

• "Then the chicken! IT HAS SHRUNK!!"
• "The chicken wings has burned and over cooked. The food was tasteless."
• "Wings are old however double stacked burger amazing."
• "The hot wings were not like hot wings and the strips were patchy with the batter, but most importantly, none tasted like chicken."
• "Food was ok slightly warm with added HAIR."
• "The fries are always nasty tasting from a kfc."
• "Food quality very bad old oil test Worst KFC ever."