Halfords Autocentre Stockport Reviews Summary

Customer Service and Staff Attitude

Pros:

• "very friendly & experienced staff."
• "Angela was so professional in dealing with my request."

Cons:

• "Rude, grumpy staff. No commitment to help customers."
• "The gent behind the desk was really rude."
• "Ian was extremely rude to my partner and I."
• "Not one to normally write reviews but I found this service extremely poor!"
• "The attitude and manner in which the staff spoke just left a bitter taste in my mouth."
• "Just a shame about the guy on front desk - he was pretty rude to me."
• "The general manager is rude, arrogant and couldn't care less when challenged."
• "Been here to replace my car's headlight... They asked me to book an appointment. But only available appointment was after 4 days... And also they said they will charge £25 to replace a bulb even I will bring the bulb with me. Ridiculous."

Booking and Appointment Management

Pros:

• "Booked online, drop off was efficient."
• "Booked in for MOT online which was simple and fast."

Cons:

• "I was booked in but when turned up there was no booking."
• "Booked my van in for tracking and apparently they couldn't do it."
• "My car has been booked in for weeks... for them to tell me they have no MOTer on site today."
• "What an absolute joke this place. Booked an appointment to have my wiper blades fitted and was advised I had to wait for the people who had walked in before me."

Pricing and Quotations

Pros:

• "They also have good prices on combined servicing & MOT."
• "Saved £180 at Halfords for both [service and MOT]."

Cons:

• "Quoted over £750 in repairs, took to another garage and they told us that nearly all of the problems identified were fine."
• "SCAMMERS!! do not bring your car, i only came here because they were available and every other decent garage was booked."
• "The biggest bunch are scammers you will find in Manchester."
• "Went in for a service and resolve a slow puncture... I later found out if I had taken it to my local garage... I could have saved myself £100s."

Quality of Service

Pros:

• "Great service and MOT - pretty quick all in all."
• "Really helpful staff, very efficient, alternator was fixed the same day."
• "Excellent service, highly recommended, I have been going to them for my car's service, MOT and other maintenance and never have been let down or disappointed."

Cons:

• "Absolutely disgusting service. It's been few weeks since I got car audio from Halfords and trying to get it installed, but it's just not possible!"
• "Fixed my Aircon and it broke immediately, then couldn't be bothered to help me at all."
• "Went to them with a dodgy starter motor, they convinced me it was the battery and charged me £200 for a new one without even checking for the actual fault."
• "My car went in for a MOT immaculate... Halfords Autocentre replaced both stop lamp bulbs without my authorisation which resulted in extreme damage to the surrounding bodywork."