Nando's Baker Street Reviews Summary

Food Quality

Pros:

• "The chicken tastes amazing! Very tender and perfectly cooked."
• "The food was all cooked to perfection, and the flavors were well-balanced."
• "Had the sunset burger (10/10), creamy mash (10/10), and spicy rice (10/10)."
• "The food was really delicious and the service was amazing as well."
• "Delicious, moist chicken with awesome flavour."
• "The chicken was cooked perfectly, and the peri-peri sauce was flavorful but not too spicy."
• "Food was fresh and cooked to the usual standards of Nandos. Delicious."

Cons:

• "Food was read one by one n just sat on the heater for so along n then came to us ... all food was cold."
• "Ordered my food, the order came and it was cold."
• "The chips were spread out to cover space on the plate, the broccoli was very limp and soggy."
• "The wrap that came out had hardly any chicken inside for the price that we paid."
• "The taste of the cheken was horrible."
• "The chicken was raw inside and was dripping blood."
• "But sometimes it feels like rushed. like the last time i went there, they gave me undercooked chips, i could literally taste raw potatoes."

Service

Pros:

• "First visit to Baker Street Nandos, wow! Fantastic service from start to end."
• "I had an amazing experience here, I placed an order although there was a issue with my order one of the managers Raj instantly resolved the issue."
• "I have to give a huge shout out to Warren who goes the extra mile for customers."
• "Antônio very kindly helped me carry mine downstairs."
• "Always a great time. The efficiency, from the door staff, to the staff taking your order and preparing the food are all great."
• "Staff delivered a good service. Food was served within a good time."
• "The staff were friendly and polite."

Cons:

• "We had a terrible experience at this nando's. We had a large family that was promised to get seating however they lied to us and we were kicked out of the restaurant due to being too large."
• "Absolutely useless staff. Beyond incompetent."
• "Couldn't order. Can't get a signal as sat down stairs."
• "Unfortunately everytime the staff have short changed me on sides."
• "Absolutely no communication or will to update customers."
• "Staff seemed disinterested and were all shouting at each other rather than looking after their guests."
• "Shocking attitude from staff, they need to learn how to use manners. Never going here again."

Ambience & Cleanliness

Pros:

• "The atmosphere was lively and fun."
• "Nice environment for both family or a casual meetup with friends."
• "The actual restaurant was very clean and ambience was chill."
• "Toilets are clean, staff are attentive even when busy and the fifteen minute wait time was reasonable."
• "The restaurant’s interior was very clean and tasteful as well, and I’m excited to go back again."
• "The decor of the restaurant has always been stunning, giving us the feel of being in the Mediterranean Island of Portugal."
• "Beautiful building and structure. Clean and tidy place. Posh restaurant."

Cons:

• "There also seemed to be a lack of sauce bottles available in such a busy restaurant, there was only 1 extra extra hot sauce bottle left and it was nearly empty."
• "The staff were unprofessional and unhelpful."
• "Terribly bad experience!!! Had to deal with Bunch of liars to top off the non-functional self service machines :(. I was unpleasantly surprised."
• "4 stars instead of 5 is due to the ladies toilets being appalling."
• "But the problem with some of the girls working in the kitchen, serving food and cooking, they left their hair untied."
• "Bad location. Table was messy."
• "However, I did notice that my burger was sitting on the food counter for over 10 minutes before it was bought to my table."

Value for Money

Pros:

• "The food was really yummy and there’s plenty of seating area."
• "The dishes are huge, tasty and come with lots of sides for a good price."
• "There's plenty of choices for a chicken place: grilled chicken, wraps, burgers, platters to share, salads, side dishes... Lots of possible combinations and even some vegetarian and vegan options."
• "Lot of cutlery, sauces and other free extras were easily available even though it was very busy."
• "Perfect stop if you are chicken lover. They got lot variety of sauce and soft drinks are refillable."
• "Nando's chicken is delicious. If you like chicken, especially spicy chicken, then you'll like Nando's."
• "Recommended to all, especially to Muslim people as you can Halal chicken here."

Cons:

• "For £13.50 for so called large size inc modest portion of chips, rather a rip off, even for Central London."
• "Food was good and all especially the loaded fries. However the food wait was way too long."
• "Absolutely DISGUSTING SERVICE, Spent £75 and only got £4 nhs discount when they advertise 20% nhs discount!!!!"
• "الاكل جدا عادي مايستاهل السعر والكمية غير مشبعه" (The food is very ordinary, not worth the price and the quantity is not satisfying.)
• "Poor quality & small chicken breasts in what tasted like rather stale bap/bread."
• "Overpriced, not spicy (got the spiciest option) at all, the portions were too small (Chicken burger)."
• "Was absolutely shocking ... all in all was an awful experience 💔."