Horton & Storey Estate Agents Reviews Summary

Professionalism

Pros:

• "Horton & Storey Estate Agents are very professional."
• "They are indeed the number 1 estate agent to use if you are selling your house."
• "Justyn Horton was very professional, he listened and wasn't at all pushy."
• "They are an extremely professional and helpful estate agency, the best in the biz!"

Cons:

• "If I could give 0 I would but sadly they earn a star. I’ve tried contacting them about a property 7 times, every time they said they would call me back and no reply."
• "Very rude guy on the phone when inquiring about a house."
• "Poor customer service & poor communication! AVOID!"

Responsiveness and Communication

Pros:

• "She helped me secure the offer, liaised with the seller and the surveyor, and promptly replied to my enquiries."
• "Jennifer is so accommodating and I’ve to credit her for giving the best impression of the agency."
• "I can feel the true passion to help from her customer service."
• "I would highly recommend anyone looking to rent to use Horton and Storey."

Cons:

• "I then thought let’s go to their office I turn up when it says it’s open and no one is there."
• "TIME WAISTERS. Appointment booked... nobody show up, they didn't even had the decency to ring us again."
• "It took a lot of liaising with different appointment slots we were offered being given away before we did get a slot."

Customer Support and Care

Pros:

• "Sold our house through Horton & Storey, first class service from start to finish from both Tom, Justyn & all of the team."
• "Jennifer White has been exceptional throughout this process. Very professional and made this easy and efficient."
• "Working with Justyn Horton has been an absolute delight!"
• "They provided excellent customer service throughout the entire process; we would highly recommend to others."

Cons:

• "So many estate agents treat you as just another customer, but Florence is by far the best estate agent we have ever met."
• "It's not just about the fabulous marketing, finding us a buyer within days, negotiating on our behalf and thoroughly understanding our needs. It’s keeping us up to date with progress, working closely with our solicitor to overcome problems."